IT Technical Support Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeNetwork Full time $50,000 - $60,000
Job Description

We are seeking a skilled IT professional to join our team. This hands-on technical role involves providing advanced support to internal users across various platforms, including Juniper switching and wireless networks.


Main Responsibilities
  • Deliver Tier 2/3 technical support via chat, email, phone, and remote tools.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment, including Palo Alto firewalls.
  • Administer user accounts and access in Microsoft Entra (Azure AD), Google Workspace, and other platforms.
  • Manage SaaS applications, including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.

Requirements
  • Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools such as Jamf or Kandji.
  • Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.

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