Technical Support Specialist
3 days ago
About the Project:
Things are a little different here because we aren't just another company. There's more to Global BrainForce than our innovative technology and agile methodology. We are a Global BrainForce of talented, passionate developers – and together is what makes us who we are as a company.
We care about what we are doing.
We are looking for an experienced Technical Support Specialist with a strong IT background to provide world-class support for our SaaS products and business-critical software. The ideal candidate has hands-on experience in B2B environments, ISP troubleshooting, and software support, with the ability to work flexible hours and respond assertively to urgent customer needs.
Does that sound like somewhere you would fit in? Keep reading to find out more about life at Global BrainForce.
What You'll Do:
- Provide technical support for SaaS applications, ISP connectivity, and software-related issues for B2B clients.
- Troubleshoot and resolve incidents across hardware, software, and network environments.
- Act as the first point of contact for customers, ensuring timely response and resolution of critical issues.
- Escalate complex issues to higher-level engineering teams while maintaining ownership until resolution.
- Work with internal teams to identify recurring issues and recommend process or product improvements.
- Document support cases, solutions, and best practices in the knowledge base.
- Provide after-hours or flexible support coverage when required to address urgent business-critical situations.
- Ensure a positive client experience by being professional, proactive, and assertive in communication.
What You Need to Get the Job Done (Minimum Qualifications)
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 3+ years of experience in technical support, preferably in a SaaS or B2B environment.
- Strong IT background with knowledge of networking, ISPs, and internet troubleshooting.
- Experience in software application support and customer-facing technical assistance.
- Excellent problem-solving and diagnostic skills, with the ability to work under pressure.
- Strong communication skills (both verbal and written).
- Ability to work flexible shifts to support clients across different time zones.
- Assertive, customer-focused mindset with the ability to prioritize critical issues.
What You'll Love About Us
- HR / Client Manager.
- Highly Competitive Compensation & Benefits
- Healthy working times and a positive work environment.
- Corporate events, team buildings, etc.
- Remote work opportunity.
- Global Brainforce offers mentorship and guidance about the latest technologies and provides resources to help you grow as a software developer.
- Working in our team means that you'll always be adding to your knowledge base, always learning something new, and you'll never be bored.
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