Chief Customer Experience Officer

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerSuccess Full time $85,400 - $122,000

Customer success is a vital component of our business. We need an experienced professional to spearhead this effort and ensure that our customers are receiving the best possible service.

The ideal candidate will have a proven track record of driving customer satisfaction and loyalty through effective communication, problem-solving, and relationship-building skills.

The role involves collaborating with various teams across the organization to identify opportunities for growth and improvement, developing and implementing strategies to meet customer needs, and providing exceptional support to ensure seamless experiences.

We're looking for someone who is passionate about delivering outstanding results, has excellent interpersonal and analytical skills, and can thrive in a fast-paced environment.

This position requires:

  • Strong understanding of customer behavior and preferences

  • Ability to analyze data and develop insights to inform business decisions

  • Excellent communication and interpersonal skills

  • Proven ability to drive customer satisfaction and loyalty

  • Experience working with cross-functional teams to achieve business objectives

  • Knowledge of Salesforce

Benefits:

We offer a comprehensive benefits package, including:

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

  • 401K match and ESPP

  • Paid time off and paid sick leave

  • Wellness programs including 1:1 coaching and meditation guidance

  • Paid parental and pregnancy leave and new parent gift boxes

  • Family-forming benefits (IVF, Preservation, Adoption etc.)

  • Emergency backup care (Child/Adult/Pets)

  • Pet insurance and Pet Telehealth

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Free legal services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

  • Student loan refinancing assistance

  • Employee perks and discounts program

RingCentral's Customer Success team is dedicated to ensuring every user gets the most value out of our products. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

We strive to create a work culture that empowers employees to excel and deliver exceptional results. Our commitment to diversity and inclusion enables us to attract and retain top talent.

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