Global Account Coordinator
7 days ago
As a leading Global Content Experience Company, we offer relevant, engaging, and measurable content across all channels and media. With over 7,500 craft and technology experts globally, we provide innovative solutions for our clients.
The Role:This exciting role involves working closely with our studio, liaising with various creative agencies, and ensuring all stakeholders are kept up-to-date on the progress of their work. As a Senior Account Manager or Account Manager, you will possess excellent communication and problem-solving skills, with the ability to make informed decisions based on sound knowledge.
Key Responsibilities:- Coordinate with Clients (primary for East Cluster including Philippines, Vietnam, and Cambodia; secondary to other Clusters with spare capacity), agencies, and internal teams.
- Work on adaptation campaign works, including coordination between Client/agency and Business Affairs team for ASC censorship for the Philippines.
- Strive for better client and stakeholder relations.
- Work closely with Group Account Director on performance analysis, forecasting, and budgeting.
- Handle all aspects of client campaigns from planning through to delivery.
- Manage and monitor timelines and deadlines, set realistic client expectations, proactively chase and interrogate delays.
- Escalate issues to the East Cluster Team (Group Account Director and Senior Account Manager).
- Demonstrate a clear understanding of brand.
- Distribute contact reports and agendas.
- At least 4+ years in an advertising/production environment, including ASC clearance, will be considered for Senior Account Manager; with fewer years of experience, will be considered as Account Manager.
- Exposure in print projects (OOH, KVs, ATL), Digital (social media & web), and Production (shoots, commercials, videos).
- Sound technical understanding of client requirements.
- Prioritization, time management, and attention to detail.
- Focusing on continuous improvement, delivering excellent quality, and high levels of customer service.
- Resilience and ability to work under pressure.
- Excellent negotiation and problem-solving skills.
- Strong interpersonal skills.
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