Oracle Customer Advocate
5 days ago
As an Oracle Customer Advocate, you will play a pivotal role in delivering exceptional post-sales support and solutions to our valued customer base. In this position, you will serve as an advocate for customer needs, providing expert guidance on using and troubleshooting our Electronic Support Services.
Main Responsibilities- Offer world-class technical support to customers through phone and online channels, catering to their diverse technical requirements.
- Conduct thorough investigations of NetSuite proprietary APIs, collaborating with internal teams to resolve complex technical issues.
- Gather critical information about customer processes to inform effective support strategies and provide expert advice.
- Pursue ongoing professional growth through company-led initiatives focused on enhancing product knowledge, including mandatory training sessions.
- Collaborate closely with Quality Assurance, Professional Services, Product Management, and Development teams to ensure swift issue resolution and high-quality service delivery.
- Demonstrated expertise in HTML/CSS, with a strong foundation in JavaScript, JSON, JQuery, and SQL.
- Strong programming skills and experience with scripting languages.
- Able to create logical flowcharts and program structures.
This is an excellent opportunity to join our forward-thinking team and contribute to delivering outstanding customer experiences.
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Technical Analyst 2-Support
5 days ago
Makati City, National Capital Region, Philippines Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our...
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Technical Solutions Consultant
5 days ago
Makati City, National Capital Region, Philippines Oracle Full timeWe are looking for a highly skilled Technical Solutions Consultant to join our Support organization at Oracle. In this role, you will focus on delivering customized solutions and support to our valued customer base. Your primary responsibility will be to serve as an advocate for customer needs, providing expert guidance on using and troubleshooting our...
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Senior IT Support Specialist
5 days ago
Makati City, National Capital Region, Philippines Oracle Full timeAt Oracle, we are seeking a skilled Senior IT Support Specialist to join our team. In this role, you will play a crucial part in delivering exceptional post-sales support and solutions to our valued customer base. As an advocate for customer needs, you will be responsible for resolving technical questions regarding the use of and troubleshooting for our...
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Post-Sales Technical Expert
5 days ago
Makati City, National Capital Region, Philippines Oracle Full timeWe are seeking a highly skilled Post-Sales Technical Expert to join our Support organization at Oracle. In this role, you will focus on delivering exceptional post-sales support and solutions to our valued customer base. As an advocate for customer needs, you will be responsible for providing expert guidance on using and troubleshooting our Electronic...
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NetSuite ERP Accounting Support
2 weeks ago
Makati City, National Capital Region, Philippines ORACLE Deutschland B.V. & Co. KG Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our...
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Associate Technical Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines Oracle Full timeThe Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite. Associate Technical Support Engineer (ERP) participates in an initial onboarding experience focused on building customer management and technical knowledge through training, development, and shadowing.Our...
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Associate Technical Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines Oracle Full timeThe Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite. Associate Technical Support Engineers participate in an initial onboarding experience focused on building customer management and technical knowledge through training, development, and shadowing.Our...
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Makati City, National Capital Region, Philippines Oracle Full timeOracle Makati, National Capital Region, PhilippinesThis role will provide support for Oracle Hospitality customers globally; hence, candidates must be willing to work on a shifting schedule which can be Morning, Afternoon, or Night Shift Manila Time.KEY OBJECTIVEIntermediate implementation professional who analyzes customer needs, configures the solution,...
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Senior Software Engineer
2 weeks ago
Makati City, National Capital Region, Philippines Oracle Full timeOracle Makati, National Capital Region, PhilippinesPrincipal Talent Advisor (APAC) at OracleThis role does not offer any Visa/Work Permit SponsorshipJob Requirements:Bachelors/Masters degree in computer science or equivalent5+ years of software development experience with a proven track record of making technical decisions5+ years of SQL database...
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Senior Site Reliability Engineer
5 days ago
Makati City, National Capital Region, Philippines Oracle Full timeOracle Makati, National Capital Region, PhilippinesSenior Site Reliability EngineerThis role does not offer Visa/Work Permit SponsorshipDesired Skills and Experience:Candidate must be willing to report to our Makati office once a weekBachelor or Master degree in Computer Science / Electronics / Electrical Engineering or equivalent4 to 8 years of experience...
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Application Technical Support Specialist
7 days ago
Makati City, National Capital Region, Philippines Oracle Full timeOracle is seeking a highly analytical and articulate thinker to contribute to our team as a Financial Services Global Business Unit Applications Support Engineer.We are looking for an individual who enjoys team collaboration and wants to contribute to a new way of supporting our customers.As a key member of our support team, you will work directly with...
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Java Developer Consultant
7 days ago
Makati City, National Capital Region, Philippines Oracle Full timeAbout OracleCompany OverviewOracle Revenue Management and Billing (ORMB) is a comprehensive solution designed to empower financial institutions, payment processors, and healthcare payers to generate new sources of revenue.ORMB for Banking enables corporate and retail banks to balance product-based and relationship-centric pricing.ORMB for Payments...
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Makati City, National Capital Region, Philippines Oracle Full timeWe are seeking a Mid-Senior level Full-time Information Technology professional to join our team as a Financial Services Global Business Unit Applications Support Engineer.The ideal candidate will have at least 5 years of related work experience and expertise in deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere, and...
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PMS Implementation Professional
1 day ago
Makati City, National Capital Region, Philippines Oracle Full timeAs a PMS implementation professional, you will play a critical role in ensuring the successful deployment of hotel property management systems.You will work closely with customers to understand their business needs and design customized solutions to meet those requirements.Key Responsibilities:Conduct thorough analysis of customer operationsDevelop and...
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Application Support Engineer
7 days ago
Makati City, National Capital Region, Philippines Oracle Full timeOracle Makati, National Capital Region, PhilippinesThis role does not offer Visa or Work Permit SponsorshipJob Requirements:Willing to work on a hybrid set-up reporting to our Makati Office 3x a weekAt least 5 years of related work experienceExperience with deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere, and...
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Customer Advocate
7 days ago
Mandaluyong City, National Capital Region, Philippines Sprout Solutions Full timeCustomer Advocate - Hybrid (w/ HR or Payroll Exp)Mandaluyong, National Capital Region, PhilippinesThe primary responsibility of a Customer Advocate is to provide clear and timely solutions to concerns raised by clients assigned to lower tiers. CAs are skilled subject matter experts whom customers can rely on for answers. They are the first contact of clients...
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Associate Implementation Consultant
2 weeks ago
Makati City, National Capital Region, Philippines Oracle Full timeThe Implementation Consultant – Hotels role is an entry-level position suitable for candidates who would like to begin their consulting career with Oracle Hospitality. In this role, you will have the opportunity to gain experience in implementing industry solutions and technologies across various aspects, from OPERA Property Management System (PMS) to...
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Success Advocate
3 days ago
Makati City, National Capital Region, Philippines Sophos Full timeSuccess AdvocateSophos is committed to delivering superior cybersecurity outcomes and facilitating the cross-sell and upsell of services and products. We are seeking a Success Advocate to join our Customer Success Organization.This role will involve partnering with customers to build a joint plan for success, maintaining a detailed understanding of...
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Java Engineer/ Technical Consultant
1 week ago
Makati City, National Capital Region, Philippines Oracle Full timeOracle Makati, National Capital Region, PhilippinesJava Engineer/ Technical ConsultantOracle Revenue Management and Billing (ORMB) delivers best-in-class functionality for powerful relationship-based pricing and billing management. It enables financial institutions, payment processors and healthcare payers to generate new sources of revenue.ORMB for Banking...
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Technology Services Delivery Expert
7 days ago
Makati City, National Capital Region, Philippines Oracle Full timeAs a Financial Services Global Business Unit Applications Support Engineer, you will play a critical role in delivering high-quality support to our customers.You will work closely with cross-functional teams to define and shape technology and processes that drive business growth and innovation.This is an excellent opportunity to develop your skills and...