Oracle Customer Advocate

5 days ago


Makati City, National Capital Region, Philippines Oracle Full time

As an Oracle Customer Advocate, you will play a pivotal role in delivering exceptional post-sales support and solutions to our valued customer base. In this position, you will serve as an advocate for customer needs, providing expert guidance on using and troubleshooting our Electronic Support Services.

Main Responsibilities
  • Offer world-class technical support to customers through phone and online channels, catering to their diverse technical requirements.
  • Conduct thorough investigations of NetSuite proprietary APIs, collaborating with internal teams to resolve complex technical issues.
  • Gather critical information about customer processes to inform effective support strategies and provide expert advice.
  • Pursue ongoing professional growth through company-led initiatives focused on enhancing product knowledge, including mandatory training sessions.
  • Collaborate closely with Quality Assurance, Professional Services, Product Management, and Development teams to ensure swift issue resolution and high-quality service delivery.
Key Skills and Qualifications
  • Demonstrated expertise in HTML/CSS, with a strong foundation in JavaScript, JSON, JQuery, and SQL.
  • Strong programming skills and experience with scripting languages.
  • Able to create logical flowcharts and program structures.

This is an excellent opportunity to join our forward-thinking team and contribute to delivering outstanding customer experiences.



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