Senior IT Support Specialist

5 days ago


Makati City, National Capital Region, Philippines Oracle Full time

At Oracle, we are seeking a skilled Senior IT Support Specialist to join our team. In this role, you will play a crucial part in delivering exceptional post-sales support and solutions to our valued customer base. As an advocate for customer needs, you will be responsible for resolving technical questions regarding the use of and troubleshooting for our Electronic Support Services.

Key Responsibilities
  • Provide top-notch phone and online support to customers, catering to their diverse technical requirements.
  • Conduct thorough troubleshooting of NetSuite proprietary APIs, collaborating with internal teams to resolve complex issues.
  • Gather critical information about customer processes to determine effective support strategies and provide expert guidance.
  • Pursue ongoing professional development through company initiatives promoting product knowledge growth, including mandatory training programs.
  • Collaborate closely with Quality Assurance, Professional Services, Product Management, and Development teams to ensure swift issue resolution and quality service delivery.
Essential Skills
  • Demonstrated expertise in HTML/CSS, with a strong foundation in JavaScript, JSON, JQuery, and SQL.
  • Basic programming skills and experience with scripting languages.
  • Ability to formulate logical flowcharts and program structures.

This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional customer experiences.



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