Customer Service Operations Specialist

1 day ago


Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱1,280,000 - ₱1,600,000
Job Title: Customer Service Operations SpecialistWe are seeking a highly skilled Customer Service Operations Specialist to play a pivotal role in ensuring exceptional customer experiences. As a key member of our team, you will be responsible for evaluating and optimizing service operations, analyzing performance data, and providing actionable insights to drive continuous improvement.Responsibilities:
  • • Monitor and analyze customer interactions, including call center metrics, customer feedback, and service trends.
  • • Track and report on key performance indicators (KPIs) such as first contact resolution, response time, and customer satisfaction.
  • • Identify root causes of service challenges and recommend process enhancements.
  • • Collaborate with cross-functional teams to implement improvements and ensure seamless customer experiences.
  • • Develop and maintain dashboards, reports, and presentations for management review.
Requirements:
  • • Strong fluency in written and verbal English.
  • • Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and business intelligence tools.
  • • Excellent analytical, problem-solving, and communication skills.
  • • Ability to work independently and prioritize multiple tasks while maintaining accuracy.
  • • Collaborative, customer-focused approach with a proactive mindset.
Nice to Have:
  • • Salesforce expertise.
  • • Industry knowledge: consumer goods, food & beverage, hospitality.
  • • Experience in manufacturing or service-driven environments.


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