
Customer Service Operations Specialist
1 day ago
- • Monitor and analyze customer interactions, including call center metrics, customer feedback, and service trends.
- • Track and report on key performance indicators (KPIs) such as first contact resolution, response time, and customer satisfaction.
- • Identify root causes of service challenges and recommend process enhancements.
- • Collaborate with cross-functional teams to implement improvements and ensure seamless customer experiences.
- • Develop and maintain dashboards, reports, and presentations for management review.
- • Strong fluency in written and verbal English.
- • Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and business intelligence tools.
- • Excellent analytical, problem-solving, and communication skills.
- • Ability to work independently and prioritize multiple tasks while maintaining accuracy.
- • Collaborative, customer-focused approach with a proactive mindset.
- • Salesforce expertise.
- • Industry knowledge: consumer goods, food & beverage, hospitality.
- • Experience in manufacturing or service-driven environments.
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Customer Service Specialist
18 hours ago
Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000Job Opportunity:Customer Service SpecialistThis role involves interacting with customers through various communication channels. As a Customer Service Specialist, you will be responsible for providing support and resolving routine issues related to our products or services.Main Responsibilities:Ensure high-quality service delivery that meets contractual Key...
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Customer Service Specialist
2 days ago
Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱25,000 - ₱32,000Role Summary:We are seeking a dedicated and proactive customer service specialist to be the primary point of contact between our clients and warehouse operations.This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time.Key Responsibilities:Serve as the main point of contact for assigned clients, responding to...
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Customer Service Leader
2 days ago
Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱3,500,000 - ₱5,000,000Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to lead and develop our client's customer support team. As a key member of our team, you will be responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring our clients and users receive top-tier service.Key...
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Customer Service Specialist
1 day ago
Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000Customer Service ExpertMCI specializes in delivering tailored solutions to meet diverse client needs.We're seeking individuals who thrive in team-oriented environments and are passionate about delivering exceptional customer service.To be considered, complete a full application on our company careers page, including all screening questions and a brief...
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Customer Service Representative
1 day ago
Baguio City, Cordillera, Philippines beBeeSupport Full time $15,000 - $20,000Customer Experience Specialist RoleAs a Customer Experience Specialist, you will play a vital role in delivering exceptional service to our clients. Your primary responsibility will be to provide timely and effective solutions to customer inquiries, ensuring their satisfaction and loyalty.To excel in this position, you must possess excellent communication...
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Support Operations Specialist
2 days ago
Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000Job Title: Support Operations SpecialistDescription:This role is responsible for delivering exceptional customer service and support to clients. As a Support Operations Specialist, you will be the primary point of contact for customers, providing timely and accurate solutions to their inquiries and issues.About the Job:Provide proactive and reactive support...
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Customer Service Specialist
2 days ago
Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱957,418 - ₱1,581,516Job OverviewThis role offers a unique opportunity to deliver exceptional customer service and technical support, driving industry-leading satisfaction scores.Key Responsibilities:Provide front-line technical assistance via various channels while achieving target customer satisfaction on assigned tasks.Utilize strong communication and interpersonal skills to...
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Baguio City, Cordillera, Philippines beBeeSupport Full time ₱250,000 - ₱500,000Cryptocurrency Customer Support SpecialistWe are seeking a highly skilled and dedicated Cryptocurrency Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, answering questions about our products and services, processing orders, and investigating issues that arise.As a Customer Support...
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Customer Support Specialist
1 day ago
Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱32,000Job Title: Customer Support SpecialistThis role is pivotal in the Member Experience department, focusing on delivering exceptional service to patients across diverse channels.We are seeking a talented individual with at least 1 year of experience in customer-facing roles, preferably in healthcare or related fields.The ideal candidate will possess strong...
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Customer Service Representative
2 days ago
Baguio City, Cordillera, Philippines Comrise Full time ₱200,000 - ₱250,000 per yearPosition: Customer Service SpecialistLocation: Baguio CityWork Arrangement: Onsite 100%Shift: Night ShiftResponsibilities:Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.Respond to customer inquiries, accurately document issues, and deliver timely,...