Professional Customer Service Representative

2 days ago

Baguio City, Cordillera, Philippines beBeeSupport Full time $40,000 - $60,000

Customer Support Specialist Job Overview

About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and online chat.

Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner. You will also be required to work closely with our internal teams to ensure seamless communication and collaboration.

  • Provide top-notch customer support via multiple channels including phone, email, and online chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to ensure effective communication and collaboration.
  • Continuously develop and improve your knowledge of our products and services to better serve our customers.
Key Responsibilities
  1. Customer Support
  2. Communication and Collaboration
  3. Knowledge Development
Requirements
  • English is your primary language. Secondary languages are a plus.
  • At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
  • You can translate technical ideas for non-technical audiences.
  • Demonstrable critical thinking, communication, and creative problem-solving skills.
  • Ability to learn new software platforms quickly.
  • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team.
  • Highly organized. You can manage and prioritize several different projects.
  • Familiarity with chat and CRM platforms.
Bonus Points
  • Bachelor's degree, preferably in a related field of study.
  • 2+ years in customer support role.
What We Offer

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.

If you're a customer-focused professional with a passion for delivering outstanding support, we encourage you to apply for this exciting opportunity.

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