Customer Service Representative
1 week ago
Position: Customer Service Specialist
Location: Baguio City
Work Arrangement: Onsite 100%
Shift: Night Shift
Responsibilities:
- Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.
- Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
- Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
- Build and maintain positive customer relationships to enhance overall satisfaction and loyalty
Job Requirements:
· At least 6 months of experience in customer service or support
· Strong verbal and written English communication skills
· Comfortable handling calls, emails, and live chats
· Good problem-solving and active listening skills
· Willing to work night shifts, weekends, or holidays
· Ability to work in a fast-paced, team-oriented environment
Job Types: Full-time, Permanent
Pay: Php20, Php25,000.00 per month
Ability to commute/relocate:
- Baguio: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
- What is your expected salary?
Education:
- Bachelor's (Preferred)
Experience:
- CSR: 1 year (Preferred)
Work Location: In person
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