Cryptocurrency Customer Service Ambassador

1 day ago


Baguio City, Cordillera, Philippines beBeeSupport Full time ₱250,000 - ₱500,000
Cryptocurrency Customer Support Specialist

We are seeking a highly skilled and dedicated Cryptocurrency Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, answering questions about our products and services, processing orders, and investigating issues that arise.

As a Customer Support Representative, you should have excellent communication and presentation skills, as well as the ability to adapt/respond to different types of customers. You will work closely with our team to improve the customer experience, increase engagement, and activity.

  • Key Responsibilities:
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond to comments and community member queries in a timely manner.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.

Requirements:

  • Familiarity with CRM systems, preferably Intercom.
  • Ability to navigate community management tools like Telegram and Discord.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.


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