External Application Support Specialist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeApplication Full time ₱800,000 - ₱1,000,000

Are you a skilled technical professional looking to take your career to the next level? We have an exciting opportunity for an Application Support Analyst in our External team.

This role is all about providing 2nd line support and maintaining 3rd party applications, ensuring seamless service delivery 24/5.5. You will be responsible for critical services delivered to the ever-changing demands of the business, including governing a portfolio of applications and services.

The ideal candidate will have a strong understanding of electronic trading systems, middle office applications, and back office/settlement systems. Experience in database interrogation and manipulation, as well as knowledge of Microsoft Applications (Windows Server/Client) and UNIX/LINUX, would be highly beneficial.

We are looking for someone who can work closely with the business and 3rd party providers to ensure the highest possible service level is maintained across Front Office trading applications, Middle Office, Back Office and Settlement platforms.

Key Responsibilities:
  • Proactive management of business critical 24/5.5 real-time trading systems, middle office systems, back office and settlement systems, identifying issues and potential problem areas
  • Interacting with various internal IT support functions; Infrastructure, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve complex incidents
  • Actively identifying incidents and as necessary managing the incident resolution process, providing service recovery while managing client communications and their expectations
  • Ensuring compliance with departmental policies (i.e. change management, IT security standards, release management, incident management)
  • Working with all parties to provide services to agreed SLAs
  • Working through Disaster Recovery planning and testing
  • Ensuring documentation is written for all systems / processes and kept up to date
  • Working closely with the business to provide input on technology strategy
  • Responsible for all trading system, middle office, and back office system upgrades, including testing, implementation and support of the established infrastructure
Required Skills:
  • Flexible and professional under pressure, strong interpersonal skills, commitment and focus on succeeding in a challenging environment.
  • Good understanding of enterprise technologies
  • Excellent problem solving, planning and organisation skills
  • Excellent documentation skills
  • Excellent written and oral communication skills
  • Strong customer service focus with a desire to deliver a high-quality service
  • Ability to develop new skills and understand new technology as required
Benefits:

You will have the opportunity to work on cutting-edge projects, gain valuable experience in a fast-paced industry, and receive competitive compensation and benefits.

About Us:

We are a dynamic company that values innovation, teamwork, and customer satisfaction. If you are passionate about technology and delivering exceptional service, we encourage you to apply for this exciting opportunity.

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