Current jobs related to Enterprise Service Delivery Manager - Manila, National Capital Region - REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

  • Enterprise System Integrator

    7 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    We are a leading provider of innovative solutions and services to the marine supply industry. As an AX2012 Integration Developer, you will play a critical role in designing, developing, and implementing custom integrations between Microsoft Dynamics AX2012 and other enterprise systems.With a strong focus on quality, efficiency, and customer satisfaction, our...

  • IT Service Delivery Expert

    4 days ago

    Manila, National Capital Region, Philippines Avensys Consulting Full time

    About the Company:Avensys Consulting is a reputable global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. With a decade of success, we have evolved to become one of the top trusted providers in Singapore and...

  • Enterprise Performance Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Practice: Enterprise Performance Management (EPM), Enterprise Planning & Analytics Areas of Work: Enterprise Performance Management (EPM), Enterprise Planning & Analytics Level: Manager Location: Manila Years of Experience: 8+ yearsExplore an Exciting Career with NeksJob's ClientAre you an outcome-oriented problem solver? Do you enjoy working on...

  • Service Delivery Manager

    5 days ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    We are looking for a dedicated Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring that our services are delivered to the highest standards of quality and excellence.The ideal candidate will have experience in service delivery management, with a proven track record of driving business growth and...

  • Enterprise Performance Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Practice: Enterprise Performance Management (EPM), Enterprise Planning & AnalyticsAreas of Work: Enterprise Performance Management (EPM), Enterprise Planning & AnalyticsLevel: ManagerLocation: ManilaYears of Experience: 8+ yearsAre you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does collaborating...

  • IT Service Delivery Manager

    3 days ago

    Manila, National Capital Region, Philippines Jocson College Inc. Full time

    Job RequirementsJocson College Inc. is seeking a highly skilled IT Service Delivery Manager to join our team. As an IT Service Delivery Manager, you will be responsible for managing the delivery of technical services to internal and external customers.The ideal candidate will have excellent leadership and management skills, with the ability to motivate and...

  • Senior Enterprise Account Manager

    5 days ago

    Manila, National Capital Region, Philippines Kissflow Full time

    Kissflow Manila is a leader in providing digital transformation solutions to big enterprises in the Philippines.About the OpportunityWe are seeking a seasoned sales professional to partner with CIOs & CDOs of big enterprises in the Philippines and help them achieve their digital transformation goals using Kissflow.Key RequirementsOver 12 years of experience...

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines NRI ANZ (Philippines) Full time

    Transformative digital solutions take more than IT expertise. They take a partner you can count on.NRI ANZ (Philippines) is that partner for countless businesses, designing, implementing, and managing digital solutions that are as personalized as they are progressive.We deliver everything from business strategy and consulting through to infrastructure and...

  • Client Relationship Delivery Manager Senior

    6 days ago

    Manila, National Capital Region, Philippines Fidelity International Resource Management, Inc. Full time

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamYou will be...

  • IT Service Delivery Manager

    7 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality IT services to our clients.Main Responsibilities:Develop and implement an IT service delivery strategy.Lead the installation of APM monitoring tool across South East Asia countries.Maintain and improve APM...

  • Risk and Compliance Service Delivery Expert

    18 hours ago

    Manila, National Capital Region, Philippines Kroll Full time

    Job TitleAbout the RoleWe are seeking an experienced Risk and Compliance Service Delivery Expert to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of risk and compliance services to our clients.Key Responsibilities- Managing the day-to-day delivery of risk and compliance services to...

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines VISEO ASIA Full time

    VISEO ASIA Manila, National Capital Region, PhilippinesService Delivery ManagerThe Service Delivery Manager will lead our delivery center in Manila. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee...

  • Enterprise Risk Management Lead

    7 days ago

    Manila, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    At KSearch Asia Consulting, Inc., we are seeking a highly skilled Enterprise Risk Management Lead to join our team. Our client is a leading infrastructure company in the Philippines.The successful candidate will be responsible for developing and maintaining an enterprise risk management framework, policies, and procedures. This will involve identifying and...

  • IT Service Delivery Manager

    7 days ago

    Manila, National Capital Region, Philippines First Focus Information Technology, Inc. Full time

    Company OverviewFirst Focus Information Technology, Inc. is a leading Managed Service Provider (MSP) in Australia and New Zealand, with a team of over 300 technical professionals across offices in the Philippines. Our commitment to providing exceptional IT services has earned us recognition as the best MSP in Australia for 7 consecutive years.We are seeking...

  • Enterprise Performance Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Practice: Enterprise Performance Management (EPM), Enterprise Planning & AnalyticsAreas of Work: Enterprise Performance Management (EPM), Enterprise Planning & AnalyticsLevel: ManagerLocation: ManilaYears of Experience: 8+ yearsKey Responsibilities- Lead project delivery, client interactions, and stakeholder management for both internal and external...

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to lead our IT Service Desk team.Responsibilities:Manage the day-to-day activities of the IT Service Desk team, ensuring high-quality service delivery and customer satisfaction.Develop and implement strategies to improve service levels, reduce downtime, and increase...

  • Service Delivery Manager

    5 days ago

    Manila, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time

    Key ResponsibilitiesManage Customer Interaction: Ensure that customers receive prompt and courteous assistance from our team members.Enforce Customer Service Procedures: Effectively implement the customer service procedures and policies of The SM Store to maintain high standards of service delivery.Monitor Sales Achievement: Oversee the Gift Delivery Service...

  • Enterprise Delivery Lead

    7 days ago

    Manila, National Capital Region, Philippines Macquarie Bank Limited Full time

    Macquarie is a global financial services group operating in 34 markets and with 55 years of unbroken profitability.We're looking for a Centralized Initiative Manager to work closely with collaborative technology and business teams.This dynamic role involves managing initiatives against clear plans to ensure timely and efficient delivery.Requirements2-3...

  • Service Delivery Manager

    6 days ago

    Manila, National Capital Region, Philippines Jollibee Group Full time

    We are seeking a skilled and motivated Service Delivery Manager to oversee the Managed Service Operations for our data platform. This individual will be responsible for managing the end-to-end service delivery process, ensuring smooth operation of the platform, and maintaining high levels of service quality and client satisfaction. The role involves managing...

  • IT Service Delivery Manager

    7 days ago

    Manila, National Capital Region, Philippines AXA Philippines Full time

    Job OverviewWe are seeking a highly skilled IT Service Delivery Manager to lead our End User Computing team in AXA Philippines.Key Responsibilities:Manage the delivery of high-quality IT services to end users, ensuring seamless experiences and minimal disruptions.Lead the EUC team, providing guidance, support, and resources to achieve business...

Enterprise Service Delivery Manager

1 week ago

Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

The Enterprise Service Delivery Manager will be responsible for ensuring the efficient delivery, support, and continuous improvement of IT services, aligning with organizational goals and customer expectations.

Your Key Responsibilities will include:

  • Service Performance Monitoring: Track and analyze service performance metrics to ensure compliance with SLAs and KPIs.
  • Incident and Problem Management: Manage/co-ordinate the MIM Process, collaborating with technical teams to identify root causes and resolve incidents.
  • Change Management: Support the evaluation, coordination, and communication of IT service changes.
  • Service Improvement: Identify trends and opportunities for enhancing IT services and implement strategies to optimize quality and efficiency.
  • Stakeholder Communication: Serve as a liaison between IT teams and business stakeholders, ensuring transparent communication about service performance and improvements.

Requirements:

  • Bachelor's degree or higher.
  • At least two years of experience in IT service management or a related field.
  • Familiarity with ITIL framework and processes, certification preferred.
  • Hands-on experience with ITSM tools, preferably ServiceNow.
  • Strong analytical and problem-solving skills.