Strategic Client Services Director

3 days ago


Quezon City, National Capital Region, Philippines ManpowerGroup Full time
About the Role

We are seeking a highly skilled Client Services Director to join our team at ManpowerGroup.

In this role, you will be responsible for handling client relationships and ensuring that our clients receive exceptional customer service.

  • Serve as the primary point of contact for our clients.
  • This involves managing client communication through various channels, including phone calls, emails, and occasional site visits.

You will also be responsible for analyzing existing contracts and developing innovative ways to minimize costs and create efficiencies.

Additionally, you will participate in future contract proposals by utilizing pre-existing customer data and other relevant benchmarking information.

Collaboration with the Corporate Accounts team is essential, and you will work closely with them to drive business growth.

This role requires a strong leader who can oversee and monitor the performance of Client Relationship Managers across various accounts.

You will be responsible for managing client expectations regarding campaign performance and overall metrics.

Improving campaign performance by driving projects and other process improvement activities is also an important aspect of this role.

Requirements

To be successful in this role, you must have:

  • A Bachelor's degree in any field.
  • At least 5 years of experience in a similar position or industry.
  • A proven track record in account management or client services, preferably in the call center industry.
  • Experience managing large accounts and maintaining high levels of customer satisfaction.
  • Excellent communication and leadership skills.
  • The ability to resolve issues promptly and effectively.
  • Strong technology proficiency and excellent organizational skills.
  • The ability to handle high volumes of work within tight deadlines.
  • A willingness to work flexible schedules, including graveyard shifts.
  • A passion for delivering exceptional customer service.


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