Account Development Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $80,000 - $120,000
Job Description

As a key member of our team, you will be responsible for maintaining and growing relationships with our clients.

You will be the main point of contact for newly won or existing customers, and will be responsible for building strong relationships with our clients during all sales cycles.

You will collaborate with internal teams to meet customer expectations, and proactively propose to the customer better ways to use our products and services, maximizing the value for both our customer and ourselves.

Lead and manage critical conflict resolution, to ensure excellent customer service and experience with us.

Become the voice of the customer, and provide feedback to internal teams in regards to the needs and recommendations on new products and services definition.

On this role, you will be responsible for driving success by developing, validating, implementing and following-up the Strategic Account Plans to ensure the achievement of quarterly and yearly business targets.

Report on key account metrics to the Sales Management team for regular business reviews and follow up Strategic Account Plans.

Responsible for providing revenues forecasts through our CRM tool for the products and services contracted by our customers, and as well contribute to the project resources forecasts exercise.

Required Skills and Qualifications

You should have 5-10 years experience minimum in a sales or Account Executive position within the Financial Institutions and/or FinTech industry with the ability to coordinate multiple internal and external stakeholders in a complex sales process.

Have a proven consultative mindset in understanding customer needs and challenging them on solutions, whilst always working towards sales closure.

Strong business understanding of SaaS solutions, preferably cloud technology and agile delivery models and how they apply to the financial services industry in your market.

Awareness on Payment Cards and Personalization industry.

Ability to Create and maintain trusted and lasting relationships and influence key decision makers, particularly at C-suite level in Financial Institutions.

Experience in carrying individual quotas for B2B sales at an enterprise level, SaaS experience is key.

Be able to demonstrate strong growth in new business development driving net new logo acquisition amongst all tiers of financial institutions and FinTech clients.

Knowledge and experience of Financial Institutions/FinTech procurement practices and sales lifecycle processes, typical for selling enterprise platforms into financial institutions.

Degree in Business, Marketing or Engineering or another relevant field of study; or equivalent work experience.

Exceptionally strong customer service skills, including issue tracking, triaging and crisis management, managing large customers portfolios.

Strong leadership skills with a focus on influencing decision making by using data points.

Outstanding organizational skills and agility.

Ability to travel regionally up to 50% of the time.

Proficiency in English and preferably local language.

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