Customer Experience Director

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱4,500,000 - ₱7,500,000
Job Overview

We are seeking a seasoned professional to lead the customer experience team for our Apparel store. The ideal candidate will have a strong grasp of customer-centric strategies and be able to drive business growth through exceptional customer service.

About the Role

The Customer Experience Lead will be responsible for developing and implementing customer-focused solutions that improve the overall shopping experience. This includes collaborating with cross-functional teams to identify areas of improvement and implementing process changes to enhance customer satisfaction.

Key Responsibilities
  • Lead and develop the Customer Experience Team to drive business growth through exceptional customer service.
  • Represent customer interests in business decisions by emphasizing customer feedback and insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
Qualifications and Skills
  • Minimum 2 years of experience in a leadership role with a focus on customer experience.
  • Strong analytical and problem-solving skills, with the ability to effectively lead and manage teams.
  • Excellent communication and interpersonal skills, with the ability to work well with diverse groups.
  • Able to make good decisions independently, with a high level of autonomy.
Benefits and Perks
  • Collaborative and dynamic work environment.
  • Opportunity to grow and develop professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity and inclusion.
What We Offer
  • A competitive salary and benefits package.
  • A safe and inclusive work environment.
  • Ongoing training and development opportunities.

  • WFM Director

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time $104,000 - $130,878 per year

    MEET COMPASSWe are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy...

  • HR Director

    2 weeks ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    MEET COMPASSWe are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy...

  • Global Customer Experience Director

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time $80,000 - $150,000

    Leading a customer service organization to achieve operational excellence and drive customer satisfaction requires a strategic vision. As a Customer Service Leader, you will be responsible for developing and executing comprehensive strategies that align with company objectives.Key Responsibilities:Strategic Leadership:Develop and implement customer service...

  • HR Director

    2 weeks ago

    Manila, National Capital Region, Philippines Compass Experience Labs LLC Full time

    Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled...

  • Customer Transformation Director

    3 weeks ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address...

  • Director of Employee Experience

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeEmployeeExperience Full time ₱900,000 - ₱1,200,000

    Job Title:Director of Employee ExperienceDescription:The Director of Employee Experience will be responsible for leading the development and implementation of programs that enhance employee engagement, satisfaction, and retention. This role will oversee the creation of a positive and inclusive work environment, promoting a culture of innovation, diversity,...

  • Senior Director – People Experience

    4 days ago

    Manila, National Capital Region, Philippines IFIVE INC. Full time

    At iFive Global, people are at the heart of everything we do. We're looking for a Senior Director for People Experience — a seasoned HR leader who will shape the full employee lifecycle and drive our mission of building an exceptional workplace.About the RoleThe Senior Director for People Experience will:Lead Talent Acquisition, HR Operations, Compensation...

  • Customer Experience Director

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time $66,561 - $80,137

    Our vision is to empower individuals to unleash their creativity and bring unique ideas to life through custom product production. We deliver top-quality customized products, providing a seamless experience via our exceptional team and AI-integrated systems. By liberating customers from manufacturing burdens, we enable them to focus on passions, driving...

  • Director, Customer Success

    1 week ago

    Manila, National Capital Region, Philippines NICE Full time $150,000 - $200,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Director of Customer Success is...

  • Director, Customer Success

    1 week ago

    Manila, National Capital Region, Philippines NICE Actimize Full time $100,000 - $150,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Director of Customer Success is...