Customer Transformation Director

4 weeks ago

Manila, National Capital Region, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. This role serves as the senior advisor on customer strategy, bridging business needs with Globe's solutions across digital and legacy platforms. The Director ensures end-to-end delivery of advisory engagements, manages a lean team of strategists, and translates insights into transformation roadmaps, thereby supporting enterprise revenue growth and client retention.

Responsibilities
  1. Strategy Planning: Leads the scoping and design of transformation engagements tailored to enterprise client contexts. Conducts executive workshops and discovery sessions to diagnose customer pain points. Translates insights into actionable strategies and initiatives aligned with Globe's capabilities.
  2. Strategy Advisory: Leads the creation of customer journey maps and engagement blueprints for clients undergoing change. Advises on new operating models and value propositions across the customer lifecycle. Provides ad hoc studies and executive presentations to support enterprise client decisions.
  3. Strategy Execution: Oversees the execution and delivery of strategic engagements across sectors. Coordinates with internal sales, product, and delivery teams to ensure client alignment. Embeds mechanisms for knowledge

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