Help Desk Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeSupport Full time ₱4,000,000 - ₱6,000,000
Job Title:

Technical Support Specialist

Key Responsibilities:
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through the ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users
  • Elevate complex incidents to senior technicians as necessary.
  • Adhere to organizational policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
  • Utilize secure remote access tools for user computer support.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms as required.
  • Provide ongoing support for Microsoft 365 environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in various systems.
  • Resolve issues related to applications and system connectivity.
  • Manage system health and performance monitoring.
  • Release emails and manage permitted senders through email management tools.
  • Address and resolve OneDrive-related issues.
  • Deliver support and training for Microsoft applications.
Required Skills and Qualifications:
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and troubleshooting skills.
  • Familiarity with ITSM/ticketing platforms.
  • Knowledge of Microsoft 365 and Office 365.
  • Understanding of networking fundamentals.
  • Basic knowledge of Windows operating systems.
Benefits:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

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