Help Desk Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeService Full time $40,000 - $60,000
Customer Service Representative

We are seeking a highly skilled and motivated customer service representative to join our team.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service.

Key responsibilities include:

  • Providing exceptional customer service through phone, email, and chat support
  • Working with managers and customer support reps to connect customers on zoom and educate them on chat/zoom support functions
  • Facilitating urgent escalations and providing feedback to the leadership team to improve customer experience

Requirements include:

  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
  • Excellent communication, organization, and time management skills
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • Ability to build lasting first impressions and relationships with customers
  • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
  • Reliable high speed internet/Wi-fi connection at home with little to no interruptions

This is an exciting opportunity to work in a dynamic environment and make a real difference in the lives of our customers. If you are a motivated and detail-oriented individual who excels in customer-facing roles, we encourage you to apply.

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