Help Desk Associate

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time $18,000 - $24,000
**Job Title:** Customer Support Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be the frontline representative for our company, responsible for delivering top-notch support to our users.

About the Job

  • You will be handling inquiries, resolving issues, and providing guidance to customers via various communication channels.

  • Your primary goal will be to ensure that every customer interaction is positive, informative, and helps to build trust in our brand.

Responsibilities

  • Provide exceptional customer service via phone, email, chat, or other communication channels.

  • Respond to customer queries in a timely and professional manner, adhering to agreed service level agreements (SLAs).

  • Diagnose and resolve product usage issues efficiently, empathetically, and effectively.

  • Develop and maintain knowledge-base content, FAQs, and help documentation to aid customers in finding solutions to common issues.

  • Gather user feedback and share insights with relevant teams to inform product development and improvement.

Requirements

  • A minimum of 2 years of experience in customer support, preferably in SaaS or tech-driven environments.

  • Excellent written and spoken English skills, with a clear, friendly, and professional communication style.

  • Strong problem-solving abilities, with the capacity to walk customers through solutions effectively.

  • Familiarity with support tools like Zendesk, Intercom, Freshdesk, or similar platforms.

  • Proven ability to multitask, prioritize tasks, and work efficiently in fast-paced environments.

Nice-to-Have Skills

  • Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes.

  • Basic knowledge of APIs, integrations, or web-based products.

  • Previous experience working remote or in asynchronous teams across time zones.

Why Join Us?

  • Be part of a dynamic and collaborative startup environment.

  • Enjoy a competitive salary and benefits package.

  • Pursue opportunities for career growth and development.

  • Work in a flexible remote/hybrid setup.

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