Expert Technical Support Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeApplication Full time ₱450,000 - ₱1,355,000
Job Description

We are seeking a skilled and experienced professional to join our External Application Support team. As a key member of this team, you will be responsible for providing 2nd line support and maintaining 3rd party applications in a 24/5.5 coverage environment.

This role involves proactively managing business critical real-time trading systems, middle office systems, back office and settlement systems, identifying issues and potential problem areas. You will interact with various internal IT support functions and external 3rd party vendors to troubleshoot and resolve complex incidents.

You will also actively identify incidents, manage the incident resolution process, provide service recovery while managing client communications and their expectations. Ensuring compliance with departmental policies such as change management, IT security standards, release management, and incident management is a crucial aspect of this role.

The successful candidate will work closely with all parties to provide services to agreed SLAs, contribute to Disaster Recovery planning and testing, and ensure documentation is written for all systems / processes and kept up to date. Building and maintaining working relationships with 3rd party vendors and exchanges, providing updates and project status reports as required, is also an essential part of this role.

Required Skills and Qualifications
  • Electronic Trading Systems, Middle Office Applications, and Back Office / Settlement Systems
  • Databases interrogation and manipulation
  • Trade Life Cycle (STP)
  • Risk Knowledge/P&L Experience
  • Microsoft Applications (Windows Server/Client)
  • UNIX / LINUX
  • FIX Protocol
  • Compliance controls and exchange regulatory obligations
  • Equities, Derivatives, Foreign Exchange, and Fixed Income markets
Benefits

As a member of our team, you will have the opportunity to work in a dynamic and challenging environment. We offer competitive salaries, benefits packages, and opportunities for career advancement.

Others

The ideal candidate will be a flexible and professional individual who can thrive under pressure, with strong interpersonal skills, commitment, and focus on succeeding in a challenging environment.

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