Technical Support Expert

2 days ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time A$2,000 - A$25,000

Job Title: Technical Support Expert - Automation and CRM Specialist

At our company, we are looking for a skilled Technical Support Expert to join our team. As a key member of our support team, you will provide expert technical assistance to our customers, helping them troubleshoot and resolve issues with our CRM and automation platform.

The ideal candidate will have a strong background in technical support, with experience working with CRM and automation systems. You should be highly analytical, with excellent problem-solving skills and the ability to work independently.

We offer a dynamic and supportive work environment, with opportunities for growth and professional development. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve issues with our CRM and automation platform
  • Collaborate with internal teams to identify and implement solutions to recurring issues
  • Develop and maintain documentation to improve knowledge base and reduce support requests

Requirements:

  • 2+ years of experience in technical support, preferably in a CRM or automation-related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a team
  • Knowledge of CRM and automation systems, preferably Go High Level

What We Offer:

  • Competitive compensation package
  • Opportunities for growth and professional development
  • Dynamic and supportive work environment
  • Flexible work arrangements, including remote work options

How to Apply:

  1. Review our company's website and familiarize yourself with our products and services
  2. Update your resume and cover letter to highlight your relevant experience and skills
  3. Submit your application, including your resume and cover letter, through our online portal

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