Expert Technical Support Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeCustomerCentric Full time ₱5,000 - ₱8,000

This is a technical support role that will challenge and engage you. You will work with diverse stakeholders to provide expert guidance and troubleshooting.

Responsibilities include:

  • Installs, modifies, and maintains computer hardware and software systems.
  • Resolves complex technical issues for staff and ensures system functionality by testing computer components.
  • Maintains system capability by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.

To be successful in this role, you must have:

Technical Skills:

  • Intermediate-level knowledge of web-based and mobile apps.
  • Ability to troubleshoot technical and process issues.
  • Experience with installing software and programs on computers and phones.

Soft Skills:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.

We are looking for someone who is passionate about delivering exceptional customer experiences and has the skills to adapt to changing circumstances.

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