Expert Technical Support Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

Job Overview:

  • We are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.

Responsibilities:

  1. Respond to inbound technical support requests via phone, chat, or email
  2. Diagnose and troubleshoot hardware, software, and network issues
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary
  4. Document all customer interactions accurately in the system
  5. Maintain up-to-date knowledge of products, services, and support procedures
  6. Ensure customer satisfaction by providing timely and effective resolutions
  7. Follow company protocols and security guidelines when handling sensitive information
  8. Collaborate with internal teams to improve support processes and customer experience
  9. Meet performance metrics including resolution time, customer satisfaction, and attendance

Required Skills & Qualifications:

  1. Must be 18 years or older
  2. High school diploma or equivalent
  3. Previous call center experience
  4. Work from home experience
  5. Strong command of the English language
  6. Typing speed of 20+ WPM
  7. High-speed internet connection
  8. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  9. Familiarity with Windows operating systems
  10. Skilled in troubleshooting and follow-up
  11. Able to multitask and self-manage effectively
  12. Excellent interpersonal skills

Benefits:

  • HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage
Supervisors/Managers: ₱120,000 coverage

Why Choose Us:

  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

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