Ecommerce Support Expert

10 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,500,000
Job Overview
This role involves providing top-notch support to our clients, helping them understand and utilize our testing platform.

Our team is seeking a Merchant Support Specialist to assist our clients in troubleshooting technical issues, identifying root causes, and offering solutions or escalating when necessary.

Key Responsibilities:
  • Deliver exceptional customer service by responding promptly to inquiries
  • Troubleshoot complex technical issues and provide timely resolutions
  • Become an expert on our product to answer questions quickly and accurately
  • Manage multiple conversations with customers simultaneously
  • Own follow-ups and ensure all tickets are resolved efficiently
  • Collaborate with internal teams on escalated or complex issues
  • Identify trends in support issues and share insights with relevant stakeholders
  • Contribute to knowledge-sharing initiatives within the organization

Qualifications
  • Proven experience in merchant support, customer support, or a related field
  • Background in e-commerce, SaaS, or analytics is highly desirable
  • Excellent communication and problem-solving skills are essential
  • Able to think on your feet and prioritize tasks effectively
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus

Culture & Values
We value honesty, transparency, and customer-centricity. We strive for excellence in everything we do and foster a culture of collaboration and growth.

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