
Primary Care Scheduling Specialist
1 day ago
Patient Service Representative Job Opportunity
\We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, scheduling appointments, verifying insurance coverage, and maintaining accurate patient records within Athena EHR.
\The ideal candidate will have experience in primary care workflows, with a strong knowledge of primary care visit types, referral processes, and insurance requirements. They will also possess excellent communication and interpersonal skills, with the ability to multitask and prioritize in a fast-paced environment.
\About the Role
\- Greet callers in a professional, courteous manner and address patient needs promptly
- Schedule primary care appointments including annual exams, chronic care followups, acute visits, and preventive screenings
- Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status
- Maintain and update patient records accurately in Athena EHR
- Assist with patient portal setup and troubleshooting
- Collaborate with clinical staff to ensure smooth patient flow and timely care delivery
- Respond to patient inquiries regarding test results, referrals, and follow-up instructions in alignment with practice policies
Requirements
\- 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
- Proficiency in Athena EHR, including scheduling, documentation, and patient communication features
- Strong knowledge of primary care visit types, referral processes, and insurance requirements
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Expertise in family medicine/internal medicine scheduling protocol
- Proficiency in Athena EHR
- Strong knowledge of insurance verification and referral coordination
- Excellent organizational skills and attention to detail
- Ability to work independently and as part of a collaborative team
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