Customer Support Associate

1 day ago


Pasig, National Capital Region, Philippines Gratitude Philippines Full time

We are Gratitude Philippines, a leading organization dedicated to providing exceptional customer service.

About Us

Our team is passionate about delivering top-notch service and ensuring customer satisfaction. If you share our commitment to excellence, we invite you to join us in this exciting opportunity.

Job Summary

We are seeking a highly skilled Cashiering Support Specialist to join our team. As a key member of our customer support unit, you will be responsible for resolving customer inquiries and concerns in a timely and professional manner.

In this role, you will have the opportunity to work with various customers, listening to their needs and providing solutions that meet their expectations. Your strong communication skills, attention to detail, and ability to work under pressure will make you an invaluable asset to our team.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  2. Analyze customer concerns and provide accurate solutions to resolve issues efficiently.
  3. Collaborate with internal teams to ensure seamless customer experience.
  4. Document customer interactions and update records as necessary.

We offer a competitive salary package and opportunities for growth and development. If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Requirements
  • High school diploma or equivalent required.
  • At least 6 months of experience in a customer-facing role.
  • No prior experience working directly with Globe account (CCE) or from Globe required.

We are an equal opportunities employer and welcome applications from diverse candidates. Apply now to join our dynamic team and take your career to the next level



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