Business Relationship Manager

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time $50,000 - $100,000

Key Responsibilities Include:

  1. Customer Onboarding: Guide customers through the initial setup and implementation of the product or service, ensuring a smooth transition and understanding of the offerings.
  2. Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their needs and ensuring they are met.
  3. Customer Retention: Develop strategies to retain customers, reduce churn, and increase customer loyalty.
  4. Account Management: Act as the primary point of contact for customer inquiries, issues, and escalations, ensuring timely resolution.
  5. Product Expertise: Maintain a deep understanding of the company's products or services, and provide customers with relevant insights and best practices.
  6. Feedback Loop: Gather and relay customer feedback to the product development team to help shape future product enhancements.
  7. Reporting: Monitor customer usage and health metrics, preparing reports and presentations on customer success progress and outcomes.
  8. Training and Support: Provide training sessions and resources to help customers maximize the value of the product or service.
  9. Advocacy: Serve as a customer advocate, representing their needs and perspectives within the company.
  10. Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional products or services to existing customers.

The ideal candidate will possess excellent communication skills, problem-solving abilities, technical aptitude, empathy, time management skills, and a commitment to delivering exceptional customer service. They will also be proficient in CRM software and have experience working in a customer-facing role. Preferred qualifications include industry-specific experience, familiarity with specific tools or software, and certification in Customer Success Management.

This is an exciting opportunity to join our organization and contribute to the growth and success of our customers. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this challenging and rewarding role.

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