Business Relationship Manager

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱1,800,000 - ₱4,200,000

Career Opportunity: Customer Success Professional

We are looking for an experienced and skilled individual to join our team as a Customer Success Manager. This role plays a vital part in ensuring customer satisfaction, driving product adoption, and building lasting relationships with clients.

Main Responsibilities:

  • Build Strong Relationships: Develop close relationships with customers to ensure their needs are met and they remain satisfied.
  • Strategic Guidance: Understand customer requirements and provide strategic advice to help them achieve success.
  • Onboarding: Welcome new clients and facilitate a smooth transition into using our products and services.
  • Engagement Monitoring: Track customer engagement and usage data to identify areas for improvement.
  • Issue Resolution: Address customer concerns and escalate issues when necessary.
  • Collaboration: Work closely with sales, marketing, and product teams to enhance the customer experience.
  • Regular Check-ins: Conduct regular meetings with clients to assess progress and address challenges.
  • Upsell and Cross-sell Opportunities: Identify opportunities to increase customer value.
  • Customer Advocacy: Represent customer interests internally to inform product development and improvements.

Requirements:

  • A bachelor's degree in business, marketing, communications, or a related field.
  • At least 3 years of experience in customer success, account management, or a related role.
  • Experience in SaaS, technology, or B2B industries is preferred.
  • A strong understanding of customer relationship management principles.

Key Skills and Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • The ability to analyze data and derive actionable insights.
  • Proficiency in CRM software and customer success tools.
  • Self-motivation with the ability to work independently and collaboratively.
  • Strong organizational skills and attention to detail.
  • The ability to handle multiple priorities and meet deadlines.

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