Labor Relations Specialist

3 days ago

Makati City, National Capital Region, Philippines Its Time For Tims Coffee Full time

Job Summary

The Employee Relations Specialist at Its Time For Tims Coffee is responsible for maintaining positive employee relations, ensuring compliance with Philippine labor laws, and addressing workplace issues in a fair and consistent manner.

This role focuses on fostering open communication between employees and management, resolving conflicts, and supporting the implementation of company policies and procedures.

Labor Relations Management

  • Develop and maintain positive relationships with employees, management, and external stakeholders.
  • Address and resolve employee concerns, grievances, and complaints promptly, ensuring a fair and transparent process.
  • Work closely with management to address and resolve labor-related issues, minimize conflicts, and implement proactive solutions.
  • Coordinate with the Legal Department to address labor-related complaints, including but not limited to SENA, DOLE complaints, and hearings, ensuring the company's legal interests are protected.
  • Conduct mediation sessions between employees and management to settle disputes amicably.

Compliance and Regulatory Management

  • Ensure the company's full compliance with Philippine labor laws, government regulations, and internal policies.
  • Stay informed about updates and changes to labor laws and regulations and proactively implement necessary adjustments.
  • Conduct regular compliance audits to assess adherence to labor standards and identify areas for improvement or corrective actions.
  • Act as a subject matter expert to provide guidance on legal and regulatory requirements, ensuring the organization avoids any potential violations.

Employee Communications and Training

  • Design, develop, and deliver training programs to educate employees and management on labor relations, employment law, and company policies, reinforcing a positive and compliant workplace culture.
  • Provide ongoing coaching and support to managers and supervisors on labor-related matters, focusing on understanding legal obligations and managing employee relations effectively.
  • Establish communication channels for employees to raise concerns, ensuring they feel heard and supported.

Documentation and Reporting

  • Maintain accurate and up-to-date records of employee relations activities, including employee separations, grievances, disciplinary actions, investigations, and resolutions.
  • Prepare and submit timely and comprehensive reports to government agencies (e.g., DOLE), ensuring compliance with mandatory labor regulations.
  • Oversee the resignation process, ensuring adherence to standard procedures, including verifying notice periods.
  • Process and issue employment-related documents such as Notice to Explain (NTE), Return to Work Order (RTWO), Notice of Decision (NOD), Notice of Suspension (NOS), and Notice of Acceptance of Resignation (NOA).
  • Ensure confidentiality and proper handling of employee records, maintaining the security of sensitive information.
  • Develop and maintain dashboards or metrics to track labor relations trends and issues.

Additional Responsibilities:

  • Monitor and evaluate the effectiveness of labor relations strategies and provide regular feedback to senior management on the status of labor issues.
  • Act as a liaison between management and employees, ensuring smooth communication and fostering a positive work environment.
  • Maintain up-to-date knowledge on industry best practices and emerging trends in labor relations to recommend improvements.
  • Advise the People Department head and senior management on labor matters and offer strategic recommendations to mitigate risks related to employee relations.

Qualifications

Education & Experience

  • Bachelor's degree in Human Resources, Business Administration, Psychology, Legal Management, Political Science, or a related field.
  • At least 2-3 years of experience in labor relations, employee relations, or HR compliance, preferably in a non-unionized setting.
  • Strong background in Philippine labor laws, DOLE compliance, and handling workplace disputes.
  • Experience in mediation, conflict resolution, or handling labor-related legal matters is a plus.

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