Senior Quality Evaluator

3 days ago

Pasay, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000
Senior Quality Evaluation Position

The purpose of this role is to provide support in monitoring and evaluating the quality of customer interactions for accuracy and adherence to established standards.

Key responsibilities include:

  • Monitoring, evaluating and/or auditing a sampling of inbound and/or outbound calls and other customer contact methods including chat and email
  • Reporting results of evaluations to appropriate stakeholders
  • Participating in calibration sessions/call listening sessions to ensure scoring consistency and best practices
  • Participating in internal quality audits designed to improve overall contact quality and recommend changes
  • Maintaining strong program knowledge base; basic understanding of client products and services
  • Participating in quality task forces with stakeholders
  • Meeting departmental productivity requirements

Requirements for success in this role include:

  • Bachelor's Degree in a related field from a four-year college or university with less than one year of relevant experience preferred
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines on deliverables
  • Detail-oriented

This is an entry-level position with limited autonomy and close supervision.

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