
Senior Quality Assurance Specialist
20 hours ago
Sr Quality Evaluator
Job Summary:This is a mid-senior level quality assurance role focused on monitoring and evaluating customer interactions to ensure adherence to established quality standards.
Key Responsibilities:- Monitor and evaluate inbound and outbound calls, emails, and chats for accuracy and adherence to quality standards.
- Meet productivity requirements and report evaluation results to stakeholders.
- Participate in calibration sessions and internal audits to improve contact quality and recommend changes.
- Strong program knowledge base with basic understanding of client products, services, and strategies.
- Excellent communication and analytical skills.
- Ability to work independently and as part of a team.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
We are committed to delivering exceptional quality and service to our customers. If you are a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply for this exciting opportunity.
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