Technical Customer Service Representative

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time $5,000 - $5,500
Customer Support Expert Wanted

We are seeking a skilled technical customer support specialist to join our dynamic team.

Key Responsibilities:
  • Engage with customers, address their inquiries and provide solutions with enthusiasm and expertise via multiple channels.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Provide timely and friendly responses to clients contacting us.
  • Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.
  • Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
  • Communicate with customers to gather necessary information and provide updates on their inquiries and issues.
Requirements:
  • At least 3 years of experience in a technical support or similar role.
  • High school diploma or equivalent; bachelor's degree preferred.
  • A heart for customers, empathy, and a go-getter attitude to help them resolve their issues.
  • Excellent verbal and written communication skills.
  • Basic grammar skills and average typing speed of 40-60 WPM.
  • Strong problem-solving and conflict resolution skills.
  • Proficient in using customer service software and databases.
Why Work for Us:
  • The chance to get in on the ground floor of a tech company.
  • The ability to make a difference from day one.
  • The power to make a positive impact in various industries doing admirable work.

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