Customer Success Specialist

14 hours ago


Cebu City, Central Visayas, Philippines Neksjob Full time
About Neksjob

Neksjob is a leading organization in the industry, committed to excellence and innovation.

Job Description

We are seeking a highly skilled Customer Service Analyst Sales Coach to join our team. As a Sales Coach, you will play a crucial role in identifying skills and opportunities for growth to create a tailored program that improves performance.

Your key responsibilities will include:

  • Mentoring, training, and motivating team members to achieve their goals.
  • Monitoring, onboarding, and setting goals for assigned teams.
  • Designing and preparing training courses and materials specific to sales motion.
  • Providing exceptional customer service by utilizing process knowledge and training provided.

You will be working in a dynamic environment where you will have the opportunity to think out of the box and contribute towards ideation for the project.

Requirements

To be successful in this role, you will need:

  • A minimum of 2 years BPO Sales Coach experience.
  • Excellent communication skills with a strong understanding of sales techniques.
  • The ability to multitask, analyze complex problems, and think critically.
  • Proficient in spoken English and comprehension skills.
  • A willingness to take ownership and provide excellent customer service.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary of $30,000 - $40,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
Other Information

Please note that this role requires rotation shifts and working in a dynamic environment. You will be based in Cebu Filinvest Cyberzone Tower 1.



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