Customer Success Representative

2 weeks ago


Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full time

About the Role:
Interactech Solutions Inc. is seeking an experienced Customer Success Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service through outbound calls, ensuring a seamless and engaging experience for our clients.

Key Responsibilities:
• Provide personalized support to customers through proactive outreach, addressing their needs and concerns
• Promote our services and offerings to customers, highlighting their benefits and value proposition
• Collaborate with internal teams to resolve customer issues and improve overall satisfaction
• Develop and maintain relationships with customers, identifying opportunities for growth and expansion

Requirements:
• Minimum senior high school graduate
• 1+ year of experience in BPO/Sales industry, with a focus on customer-facing roles
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Willingness to work weekends, public holidays, and flexible schedules



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