Assurance Quality Manager

2 days ago


Davao City, Davao, Philippines Flatworld Philippines Full time

At Flatworld Philippines, we value our customers above all else. As a Quality Assurance Associate, you will play a critical role in ensuring that our call center associates deliver exceptional customer experiences. Your primary responsibility will be to assess the quality of our associates' performance by analyzing data from various sources, including calls, emails, and chat responses.

You will be working closely with the team to identify areas for improvement and develop recommendations for enhancing our processes. To succeed in this role, you must have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You should also be able to work independently and as part of a team, with a high degree of autonomy.

  1. Strong analytical and problem-solving skills
  2. Excellent communication and interpersonal skills
  3. Ability to work independently and as part of a team
  4. High degree of autonomy


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