Training and Quality Director

7 days ago


Davao City, Davao, Philippines Dynata Full time
Job Overview

Dynata seeks a highly experienced Senior Manager, Training and Quality to oversee the development and implementation of training and quality assurance programs across global operations. This key leadership role involves strategic planning, team management, and fostering a culture of excellence and continuous improvement.

Key Responsibilities
  • Quality and Training Management
    • Develop and execute a global strategy for training and quality assurance that aligns with business goals.
    • Design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.
    • Establish quality assurance policies and procedures to ensure service excellence across all respondent/customer/client touchpoints.
    • Monitor and evaluate the effectiveness of training and quality assurance programs, making adjustments as necessary.
  • People Management
    • Lead and manage global and regional training and quality teams, fostering a culture of teamwork and continuous improvement.
    • Set clear objectives and performance metrics for teams and individuals, conducting regular reviews and feedback sessions.
    • Promote professional development opportunities and career progression for team members.
  • Operational Excellence
    • Manage a comprehensive quality assurance program that covers all customer interaction channels, employing both manual and automated tools to uphold and surpass training standards.
    • Oversee quality assurance initiatives that drive continuous improvement, enhance customer satisfaction, and promote operational efficiency.
    • Initiate regular meetings across departments to exchange insights and foster a collaborative culture that embraces best practices.
    • Advocate for a culture that values continuous learning and professional development at all levels.


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