Training and Quality Director
7 days ago
Dynata seeks a highly experienced Senior Manager, Training and Quality to oversee the development and implementation of training and quality assurance programs across global operations. This key leadership role involves strategic planning, team management, and fostering a culture of excellence and continuous improvement.
Key Responsibilities- Quality and Training Management
- Develop and execute a global strategy for training and quality assurance that aligns with business goals.
- Design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.
- Establish quality assurance policies and procedures to ensure service excellence across all respondent/customer/client touchpoints.
- Monitor and evaluate the effectiveness of training and quality assurance programs, making adjustments as necessary.
- People Management
- Lead and manage global and regional training and quality teams, fostering a culture of teamwork and continuous improvement.
- Set clear objectives and performance metrics for teams and individuals, conducting regular reviews and feedback sessions.
- Promote professional development opportunities and career progression for team members.
- Operational Excellence
- Manage a comprehensive quality assurance program that covers all customer interaction channels, employing both manual and automated tools to uphold and surpass training standards.
- Oversee quality assurance initiatives that drive continuous improvement, enhance customer satisfaction, and promote operational efficiency.
- Initiate regular meetings across departments to exchange insights and foster a collaborative culture that embraces best practices.
- Advocate for a culture that values continuous learning and professional development at all levels.
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Training and Quality Director
7 days ago
Davao City, Davao, Philippines Dynata Full timeWe are seeking an experienced Training and Quality Director to oversee the development, implementation, and continuous improvement of training and quality assurance programs across all global operations. As a strategic leader, you will be responsible for managing training and quality teams, ensuring alignment with business goals, and fostering a culture of...
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Training Director
3 days ago
Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full timeJob OverviewVXI Global Holdings B.V. (Philippines) is seeking a highly skilled Training Director to lead our training initiatives.About the RoleThis is a managerial position that requires at least 2-3 years of experience in training management for healthcare programs.The ideal candidate must possess excellent leadership skills, with a Bachelor's / College...
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Global Training Director
6 days ago
Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full timeAbout UsVXI Global Holdings B.V. (Philippines) is a leading provider of outsourced business process services, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly experienced Global Training Director to lead our training function, driving business growth and excellence through innovative training solutions.Key...
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Global Training Manager
7 days ago
Davao City, Davao, Philippines Dynata Full timeWe are seeking a highly skilled Senior Operations Manager to oversee the Global Training and Quality department and ensure the alignment of training initiatives with business goals. As a strategic leader, you will be responsible for designing, developing, and implementing comprehensive training programs to enhance employee skills and knowledge.About the...
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Telco Services Customer Care Professional
3 days ago
Davao City, Davao, Philippines TalentSync Training and Developement Full timeTelco Services Customer Care Job DescriptionWe are seeking an experienced customer service representative to join our team at TalentSync Training and Development. In this role, you will be responsible for providing high-quality customer service, responding to customer inquiries, and resolving issues efficiently.Key ResponsibilitiesDeliver exceptional...
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Production Director
3 days ago
Davao City, Davao, Philippines Electrical Equipment and System Integration Inc Full timeJob Overview:Electrical Equipment and System Integration Inc is seeking an experienced Production Director to oversee the daily operations of our cement plant. As a key member of our management team, you will be responsible for ensuring the smooth running of production processes, maintaining high product quality, and driving efficiency improvements.Key...
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Sales Director
2 days ago
Davao City, Davao, Philippines RS Disaster and Agri-Products Trading Full timeAt RS Disaster and Agri-Products Trading, we are seeking a highly skilled Sales Director to lead our sales team to success. As a key member of our leadership team, you will be responsible for developing and implementing effective sales strategies to achieve revenue targets.Key Responsibilities:Recruit, train, and supervise the sales team to ensure they have...
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Operational Director
6 days ago
Davao de Oro, Davao, Philippines Ace Hardware Philippines, Inc. Full time**Job Summary:**We are seeking a highly skilled and experienced Operational Director to lead our team at Ace Hardware Philippines, Inc. As an Operational Director, you will oversee daily operations to ensure efficiency and effectiveness.You will be responsible for managing and training staff to achieve operational goals, implementing process improvements and...
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Telco Customer Support Specialist
44 minutes ago
Davao City, Davao, Philippines TalentSync Training and Developement Full timeJob DescriptionWe are looking for a talented customer service representative to join our team at TalentSync Training and Development. As a key member of our Telco Billing team, you will be responsible for providing top-notch customer service to our clients.Your Key Tasks Will Include:Handling customer inquiries and resolving issues in a professional and...
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Customer Service Agent for Billing Operations
5 hours ago
Davao City, Davao, Philippines TalentSync Training and Developement Full timeAbout UsTalentSync Training and Development is a leading provider of training solutions. Our mission is to help individuals and organizations achieve their goals through effective learning and development.Job SummaryWe are seeking a highly skilled and experienced customer service representative to join our Telco Billing team. The successful candidate will...
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Talent Management Director
2 days ago
Davao City, Davao, Philippines TDEVS SERVICES INC Full timeAbout the PositionWe are seeking an experienced HR professional to join our team as HR Director. The ideal candidate will have a strong background in human resources, with experience in talent management, employee relations, and compliance.As the HR Director, you will be responsible for leading the human resources department and developing strategies to...
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Customer Care Representative
1 week ago
Davao City, Davao, Philippines TalentSync Training and Developement Full time"Take the first step towards a successful career with usHurry up and have a chance to get hired on the spot Be one of our TELCO Account• Competitive Sign-On Bonus Offer once hired for this Month• Exciting JOB OfferQualifications:• At least a senior high school graduate• Excellent Communication skills• Applicants with/without BPO experience are...
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Davao City, Davao, Philippines TalentSync Training and Developement Full timeWe are looking for a highly skilled customer service representative to join our Telco Billing team at TalentSync Training and Development. This role involves providing exceptional customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction.The representative will also assist with account management and provide...
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Customer Care Representative
4 weeks ago
Davao City, Davao, Philippines TalentSync Training and Developement Full time"Take the first step towards a successful career with usHurry up and have a chance to get hired on the spot Be one of our TELCO Account• Competitive Sign-On Bonus Offer once hired for this Month• Exciting JOB OfferQualifications:• At least a senior high school graduate• Excellent Communication skills• Applicants with/without BPO experience are...
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Education and Training Manager
3 days ago
Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full timeResponsibilitiesDevelop and Implement Training Programs: Create comprehensive training plans, deliver training sessions, and evaluate participant performance.Serve as a Subject Matter Expert: Provide expert guidance and support to trainers, agents, and employees on various aspects of client projects.Maintain Quality Standards: Ensure that all training...
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Procurement Director
3 days ago
Davao City, Davao, Philippines TASQ Full timeAbout the PositionTASQ is seeking an experienced Procurement Director to lead our procurement team. As a Procurement Director, you will be responsible for developing and implementing procurement strategies that drive business growth and profitability.Key ResponsibilitiesDeveloping and implementing procurement plans to meet business objectives.Sourcing and...
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Davao City, Davao, Philippines TalentSync Training and Developement Full timeWe are looking for a highly skilled customer service representative to join our team at TalentSync Training and Development. The role involves providing exceptional customer experience, resolving client inquiries and issues efficiently, and ensuring overall customer satisfaction.The ideal candidate will assist with account management and provide support to...
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New Telco Account Resolution Specialist
3 days ago
Davao City, Davao, Philippines TalentSync Training and Developement Full timeTalentSync Training and Development seeks a customer-focused professional to join our New Telco team. In this role, you will be responsible for providing world-class customer service, resolving client issues, and ensuring customer satisfaction.As a key member of our team, you will assist with account management and provide support to our sales and operations...
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Davao City, Davao, Philippines TalentSync Training and Developement Full timeWe are seeking a skilled customer service representative to join our TalentSync Training and Development team in a New Telco role. As a key member of our team, you will be responsible for providing exceptional customer experiences, resolving client issues, and ensuring customer satisfaction.In this role, you will assist with account management and provide...
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Creative Art Director
2 days ago
Davao City, Davao, Philippines TLD ADVERTISING Full timeJob DescriptionWe are seeking a talented Creative Art Director to lead our design team at TLD ADVERTISING. As a Creative Art Director, you will be responsible for creating visually appealing and effective layouts for various print and digital media.Your Key Responsibilities Will Include:Developing design concepts that meet client objectives and company...