Quality Assurance Manager

6 days ago


Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time

VXI Global Holdings B.V. (Philippines) seeks a seasoned Quality Manager to oversee the QA department, driving programs and initiatives that meet individual, operational, and client needs.

Key Responsibilities:
  • Lead the QA team in delivering high-quality programs and initiatives, ensuring responsiveness to client requirements.
  • Collaborate with clients to receive QA needs instruction, communicate effectively, and direct implementation of necessary programs.
  • Develop and send comprehensive QA reports to clients, covering evaluation and audit results, as well as quality details.
  • Initiate calibration sessions with clients to ensure consistency in performance standards implementation.
  • Evaluate staff performance according to schedules, maintain objectivity in rating processes, and discuss ratings with employees for better understanding.
  • Conduct regular departmental meetings to keep the team updated on current issues, new incidents, and project updates.
  • Enforce discipline among staff, document infractions, and submit Incident Reports to HR for processing.
Requirements:
  • At least 2 years of direct experience handling healthcare accounts as a Quality Manager in the BPO industry.
  • Open to work in Davao City on-site.


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