Quality Assurance Specialist

5 days ago


Davao City, Davao, Philippines Flatworld Philippines Full time

As a Quality Assurance Associate at Flatworld Philippines, you will play a crucial role in ensuring the highest standards of customer service. Your primary responsibility will be to assess the quality of our call center associates' performance by monitoring inbound and outbound calls, emails, and chat responses. This involves evaluating their demeanor, technical accuracy, customer service skills, and adherence to company policies and procedures.

You will be working closely with the team to identify areas for improvement and develop recommendations for enhancing our processes. This may involve creating training materials to maintain exceptional customer experience. To succeed in this role, you will need to possess excellent verbal, written, and interpersonal communication skills. You should also be a self-motivator, have outstanding customer service skills, and be able to multitask effectively.

  • Strong customer service skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Self-motivation and adaptability


  • Davao City, Davao, Philippines SMDC Full time

    **Job Overview:**We are seeking an experienced Senior Quality Assurance Specialist to join our team at SMDC. As a key member of our quality assurance department, you will play a vital role in ensuring the highest standards of quality are met across all project sites.Key Responsibilities:Collaborate with the Project Management Team to develop and implement...


  • Davao City, Davao, Philippines DSG SUNS GROUP Full time

    At DSG SUNS GROUP, we require a Quality Assurance Specialist to ensure high-quality standards in our production process. About the PositionThis role involves supporting the production team to maintain high-quality standards and meet production goals.You will be responsible for ensuring timely and accurate completion of production tasks.Main DutiesSupporting...


  • Davao City, Davao, Philippines ibex Full time

    About the Role:We are seeking an experienced International Quality Assurance Specialist to join our team at ibex. As a key member of our quality assurance department, you will play a vital role in ensuring the high-quality standards of our products and services intended for the Japanese market.About You:To be successful in this position, you should have...


  • Davao City, Davao, Philippines Premier Heavy Equipment Inc Full time

    Job SummaryAs a Quality Assurance Specialist at Premier Heavy Equipment Inc, you will play a key role in ensuring that our customers receive the highest level of service and support. Your primary responsibility will be to maintain contact with clients to obtain customer feedback regarding product/service quality.Analyze and resolve customer complaints in a...


  • Davao City, Davao, Philippines Minacs Full time

    As a Senior Quality Assurance Specialist with Minacs, you will play a vital role in ensuring the quality of our customer interactions. Your responsibilities will include monitoring and evaluating inbound and outbound calls, as well as other contact methods, to ensure accuracy and adherence to established quality standards.Key ResponsibilitiesMonitor and...


  • Davao de Oro, Davao, Philippines Tagum Cooperative Full time

    **Job Description:**The ICT Specialist I (Quality Assurance) role involves working closely with the ICT Supervisor – Software Quality Assurance to ensure the smooth operation of the ICT – Quality Assurance Section.**Key Areas of Responsibility:**Process efficiency and quality assurance.Customer relations and communication.Management reporting and data...


  • Davao de Oro, Davao, Philippines Tagum Cooperative Full time

    **Job Overview:**We are seeking a highly skilled ICT Specialist I to join our team at Tagum Cooperative. This is an exciting opportunity for someone who is passionate about quality assurance and has excellent technical skills.**Key Responsibilities:**Process Efficiency – Quality Assurance: Ensure that all processes are running smoothly and efficiently,...


  • Davao City, Davao, Philippines Manulife Full time

    At Manulife, we are seeking a highly skilled Senior Quality Assurance Specialist to join our John Hancock team at MBPS. In this role, you will be responsible for strategizing and implementing automated tests to support our US Segment software applications.The ideal candidate will have a deep understanding of agile methodologies and the ability to collaborate...


  • Davao City, Davao, Philippines JMTE TECHNOLOGICAL facility engineering services Full time

    JMTE TECHNOLOGICAL facility engineering services is dedicated to delivering high-quality software solutions.Job DescriptionWe are seeking a skilled Software Engineering Quality Assurance Specialist to conduct manual and automated testing of software applications to identify bugs, errors, and performance issues.The successful candidate will collaborate with...


  • Davao City, Davao, Philippines SharePro, Inc Full time

    At SharePro, Inc., we are seeking a highly skilled Quality Assurance Engineer to join our team. In this role, you will be responsible for ensuring that our projects meet the highest quality standards.The ideal candidate will have a strong background in civil engineering and architecture, as well as experience with project management software. If you are...


  • Davao City, Davao, Philippines Bestank Manufacturing Corporation Full time

    Job DescriptionThe Quality Assurance Manager will be responsible for developing and implementing quality assurance programs to ensure the delivery of high-quality products and services.Main Responsibilities:Conduct audits and investigations of all delivery lapses.Identify areas for process weakness and propose appropriate controls to mitigate...


  • Davao City, Davao, Philippines Dynata Full time

    We are looking for an exceptional Global Training Manager to lead and manage global and regional training teams, fostering a culture of teamwork and continuous improvement. As a strategic thinker, you will be responsible for developing and executing a global strategy for training and quality assurance that aligns with organizational goals.About the Role:This...


  • Davao de Oro, Davao, Philippines Tagum Cooperative Full time

    **About Us:**Tagum Cooperative is a dynamic organization committed to providing quality services to its members. We are seeking a highly skilled ICT Specialist I to join our team and contribute to our mission.**The Ideal Candidate:**We are looking for a candidate with excellent technical skills, strong analytical and problem-solving abilities, and excellent...


  • Davao City, Davao, Philippines Flatworld Solutions Full time

    Job OverviewThe Quality Assurance Associate plays a vital role in ensuring the high standards of customer service delivery at Flatworld Solutions. This individual will be responsible for monitoring inbound and outbound calls, emails, and chat responses to assess the performance of our call center associates.Key Responsibilities:Monitoring and evaluating...


  • Davao City, Davao, Philippines Dynata Full time

    Job SummaryWe are seeking an experienced Senior Manager, Training and Quality to join our team. The successful candidate will be responsible for developing and implementing comprehensive training and quality assurance programs that drive business results and enhance the employee experience. Key Job Responsibilities Leadership and Team Management Lead and...


  • Davao City, Davao, Philippines SMDC Full time

    **About the Role:**We are seeking an exceptional Construction Quality Assurance Lead to join our team at SMDC. As a key member of our quality assurance department, you will be responsible for leading the development and implementation of quality control processes that drive excellence in construction projects.Key Responsibilities:Develop and implement...


  • Davao City, Davao, Philippines JK Network Services Full time

    We are seeking a highly skilled and experienced Senior Officer Materials Engineer II to join our Quality Control team. As a key member of our team, you will be responsible for ensuring that all materials and equipment meet the highest standards of quality and compliance.About the Job:Responsible for conducting inspections, random tests, and quality assurance...


  • Davao City, Davao, Philippines JMTE TECHNOLOGICAL facility engineering services Full time

    We are passionate about delivering world-class software solutions that exceed customer expectations.About the OpportunityThis is an excellent chance to join our dynamic team as an Expert Software Quality Assurance Professional.As a key contributor to our quality assurance efforts, you will play a vital role in ensuring the quality and reliability of our...


  • Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time

    About the RoleThe Quality Assurance Manager will play a key role in ensuring the delivery of high-quality services at VXI Global Holdings B.V. (Philippines). They will be responsible for delivering the required number of QA monitors, generating and trending QE-related reports, and performing side-by-side sessions with agents.Key ResponsibilitiesDeliver...


  • Davao City, Davao, Philippines SharePro, Inc Full time

    Join us at SharePro, Inc. as a Quality Assurance Engineer! In this role, you will be responsible for implementing process improvements and ensuring compliance with company procedures.As a Quality Assurance Engineer, you will work closely with our project teams to ensure that all projects meet the highest quality standards. Your responsibilities will include...