Quality Assurance Lead

5 days ago


Davao City, Davao, Philippines Dynata Full time

We are looking for an exceptional Global Training Manager to lead and manage global and regional training teams, fostering a culture of teamwork and continuous improvement. As a strategic thinker, you will be responsible for developing and executing a global strategy for training and quality assurance that aligns with organizational goals.

About the Role:

This is an exciting opportunity to join our team as a Senior Operations Manager, where you will be responsible for overseeing the Global Training and Quality department and ensuring the alignment of training initiatives with business goals. You will also design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.

Key Responsibilities:

  1. Lead and manage global and regional training teams, fostering a culture of teamwork and continuous improvement.
  2. Develop and execute a global strategy for training and quality assurance that aligns with organizational goals.
  3. Design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.
  4. Establish quality assurance policies and procedures to ensure service excellence across all customer touchpoints.

About Dynata:

Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that we manage and maintain. With a reach that encompasses 60+ million people globally, Dynata is the cornerstone for precise, trustworthy quality data. We have built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising.



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