Customer Relationship Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeRetention Full time $900,000 - $1,200,000

As a key professional in our organization, you will play a vital role in managing customer relationships and driving business growth. Your primary responsibility will be to oversee the day-to-day management of assigned customer accounts.

This includes working closely with internal teams such as sales, professional services, technical support, and sales operations to understand and resolve customer issues.

Job Responsibilities
  • Develop and maintain strong customer relationships that promote retention and loyalty.
  • Ensure accurate licensing and software asset management in assigned accounts.
  • Collaborate with cross-functional teams to ensure smooth onboarding of new customers.
  • Work closely with customers during the renewal process to optimize retention.
  • Identify at-risk accounts and take appropriate action to prevent loss.
  • Proactively manage and grow customer relationships through regular communication and stakeholder identification.

To excel in this role, you should possess excellent communication and interpersonal skills, as well as the ability to work effectively in a dynamic environment.

Requirements and Qualifications
  • BA/BS degree or equivalent experience.
  • At least 4 years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
  • Knowledgeable in privilege access management and cybersecurity best practices.
  • Experience with other Privilege Access Service solutions is a plus.
  • Ability to understand high-level technical aspects of our product and provide business and technical solutions to help customers.
  • Competency with CRM platforms and ability to multi-task and problem solve.

A competitive compensation package and opportunities for career advancement make this an attractive opportunity for motivated professionals who are passionate about delivering exceptional customer experiences.

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