Client Relationship Advocate

3 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerService Full time $50,000 - $70,000
Job Description

The Customer Service Specialist is a key role in our organization, responsible for building and maintaining effective customer relationships. This individual will liaison with various internal departments to ensure seamless communication and collaboration.

This position requires strong interpersonal skills, with the ability to establish trust and respect with clients. The successful candidate will be responsible for fostering relationships, providing timely value propositions, and ensuring customer satisfaction remains a competitive advantage.

Key Responsibilities:

  • Case Management & Inquiry Resolution- Complete all case management-related inquiries assigned within the platform while adhering to established service levels.
  • Salesforce Account Monitoring & Maintenance- Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication- Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Report Delivery & SLA Compliance- Ensure that reports and information requests are delivered on time, meeting service level agreements.
  • Collaboration with Sales Team- Identify and collaborate with the sales team on leads to contribute to revenue generation and growth.
  • Account Retention Management- Maintain account retention targets by developing and nurturing relationships with key decision-makers.
  • Customer Feedback & Product Improvement- Obtain first-hand customer information and make recommendations for improvements.
  • Relationship Development- Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Product Expansion Proposals- Propose additional products and services to expand the organization's footprint within existing accounts.
  • Leadership Collaboration on Product Enhancements- Identify and partner with leadership to ensure customer needs are met effectively.
,

  • Client Relationship Manager

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeClientRelationshipManager Full time ₱2,160,000 - ₱3,840,000

    Excellence in Client Success requires a meticulous approach to ensure seamless onboarding, quality assurance, and service fulfillment. As a Client Relationship Manager, you will play a vital role in delivering exceptional client experiences and driving business growth.Key Responsibilities:Onboarding & IntegrationLead the onboarding process with clear...

  • Senior Client Advocate

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeClient Full time $600,000 - $1,000,000

    Customer Success Manager Job OverviewBuild strong, long-lasting relationships with clients that drive trust and value.Key ResponsibilitiesOnboarding:Establish clear success metrics and onboarding milestonesEnsure smooth transition from Sales to DeliveryOngoing Relationship Management:Serve as the primary post-sale contact for assigned clientsConduct regular...

  • Client Relationship Director

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeAccount Full time ₱48,000 - ₱72,000

    Job OverviewWe are seeking a highly skilled Account Manager to spearhead client relationships, manage critical projects, and drive customer success.This individual will serve as the primary point of contact for high-value clients, ensuring seamless operations and delivering exceptional service aligned with our mission objectives.

  • Client Relationship Specialist

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeRelationship Full time $10,000 - $12,000

    Job Title: Client Relationship Specialist">This role is a crucial part of our team, acting as the first point of contact for clients, prospects, and others in the community. The Client Relationship Specialist will be responsible for managing client requests, inquiries, and support needs; responding to emails; resolving issues; providing copies of documents;...

  • Remote Client Relationship Specialist

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeClient Full time ₱2,500,000 - ₱4,000,000

    About the PositionThis is a remote opportunity that necessitates exceptional communication and interpersonal skills.We are seeking a highly motivated individual who can work independently and as part of a collaborative team to deliver outstanding results, foster strong client relationships, and contribute to a dynamic work environment.The ideal candidate...

  • Global Client Relationship Executive

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeServiceDelivery Full time ₱600,000 - ₱800,000

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team. This is a remote role with regional ownership and visibility in a global program.The ideal candidate will have strong experience in IT services and customer relationship management, with a proven track record of success in a similar client-facing...

  • Senior Business Relationship Manager

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱40,000 - ₱50,000

    Key ResponsibilitiesThe Customer Success Specialist will play a mission-critical role in retaining and growing our customer base.They will build loyalty, prevent churn, and help customers extract maximum value from our platform.They will turn users into advocates and relationships into long-term partnerships. They will be part advisor, part strategist, part...

  • Dedicated Account Advocate

    3 days ago

    General Santos, Soccsksargen, Philippines beBeeClientSuccess Full time ₱1,512,000 - ₱2,140,000

    Job SummaryThis role involves managing daily client communications, responding promptly to requests and needs, collaborating with a Client Success Manager to execute account strategy and achieve performance objectives.Responsibilities:Establish and maintain open lines of communication with the largest client, ensuring timely responses to their needs and...

  • Relationship Manager

    2 weeks ago

    General Santos, Soccsksargen, Philippines Metrobank Full time

    Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career....

  • Relationship Manager

    2 weeks ago

    General Santos, Soccsksargen, Philippines Metrobank Full time

    OverviewHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling...