
Senior Business Relationship Manager
1 day ago
The Customer Success Specialist will play a mission-critical role in retaining and growing our customer base.
They will build loyalty, prevent churn, and help customers extract maximum value from our platform.
They will turn users into advocates and relationships into long-term partnerships. They will be part advisor, part strategist, part problem-solver — and 100% essential to our growth.
Key Activities- Develop deep, working knowledge of our platform and use cases.
- Guide clients in adopting features that improve their workflow and ROI.
- Nurture customer health from onboarding through renewal.
- Negotiate renewal terms and proactively manage churn risks.
- Surface upsell and cross-sell opportunities through consultative conversations.
- Partner with Sales, Product, and Marketing on customer-driven initiatives.
- Bring customer feedback to internal teams to inform product improvements.
- Help design and deliver feedback programs that increase satisfaction and retention.
- Own your customer pipeline, forecast weekly activity, and share insights with leadership.
- Track engagement levels and recommend improvements where needed.
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