Supporting Customers with Excellence

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative

The ideal candidate will be an enthusiastic customer service professional with a strong command of the English language.

We're looking for someone who is skilled in troubleshooting and follow-up, able to multitask and self-manage effectively. Excellent interpersonal skills are also essential.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Excellent communication skills.
Benefits

We offer a comprehensive benefits package that includes:

  • HMO coverage plus a dependent.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.

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