Customer Support

2 weeks ago

Manila, National Capital Region, Philippines Virtual Sidekicks LLC Full time

Virtual Sidekicks is seeking a reliable and customer-focused Customer Support Virtual Assistant to help our clients deliver exceptional service to their customers.

As a key point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this is the role for you

Key Responsibilities:

  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary
  • Maintain and update customer support records, including case notes and resolution status
  • Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with client teams to improve support processes and customer experience

Qualifications:

  • Proven experience in customer service or support roles
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms.
  • Ability to work independently, manage time effectively, and meet service-level expectations

Why Join Us?

  • Work with a variety of clients across different industries
  • Play a vital role in enhancing customer satisfaction and loyalty
  • Enjoy flexible work arrangements with opportunities for career growth
  • Salary: $5 to $10 per hour (based on experience)
  • Shift: Dependent on client requirements

If you're ready to make a difference by providing top-tier customer support, apply now to join Virtual Sidekicks

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