Empowering Customer Excellence

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,930,000 - ₱4,570,000
Customer Support Executive

At Sleek, we are committed to creating and nurturing a diverse and inclusive work environment. If you are passionate about empowering small businesses and thrive in a fast-paced remote environment, this opportunity may be of interest.

This role is an exciting chance for a customer-centric individual with excellent communication skills to make a meaningful contribution to the company's mission. We are seeking a skilled professional with experience in customer support, who can provide top-notch service and resolve inquiries via email, live chat, and phone with speed and clarity.

The ideal candidate will possess a customer-first mindset, be tech-savvy, and have basic knowledge of Australia's business regulations. They will work closely with various teams to ensure seamless service and continuously improve client experiences through collaboration and problem-solving.

Key qualifications include: 4+ years in customer support, experience with Zendesk, Aircall, Slack, and Gmail, and a passion for delivering exceptional customer service. Experience in a fast-paced startup/scale-up environment is highly valued.

Benefits of this role include: competitive remuneration, generous paid time off, and holiday schedules. Certain staff members are also eligible for our employee share ownership plan, allowing them to share in the upside of our growth trajectory.

Our team values humility, kindness, flexibility, financial benefits, and personal growth. If you are excited about the prospect of working in a dynamic and supportive environment, please continue reading to learn more about this exciting opportunity.

Responsibilities: Resolve customer inquiries via email, live chat, and phone; guide clients through our digital platforms (e.g., onboarding, document submissions); and collaborate with various teams to ensure seamless service.

Required skills and qualifications: 4+ years in customer support; experience with Zendesk, Aircall, Slack, and Gmail; basic knowledge of Australia's business regulations; and a passion for delivering exceptional customer service.

At Sleek, we are dedicated to creating a workplace where everyone feels valued and supported. We believe that by fostering a culture of inclusion and diversity, we can unlock the full potential of our employees and drive business success.

Why join our team? At Sleek, we offer a unique blend of challenging projects, opportunities for growth, and a dynamic work environment. Our team is passionate about making a difference, and we are committed to creating a workplace that reflects this.

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