Lead Customer Support Teams to Excellence

2 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000
Customer Service Leadership Opportunity

As a Customer Service Team Lead, you will be responsible for leading and monitoring the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.

  • Coaching and mentoring team members to help them succeed in their roles.
  • Conducting regular performance evaluations and providing personalized guidance to help team members grow professionally.
  • Implementing strategies to promote a positive, supportive, and high-performance culture within the team.
Key Skills and Qualifications
  • A minimum of 3 years of leadership experience in customer service, preferably in an e-commerce environment.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Proven analytical skills to create, interpret, and act on performance reports.
  • Ability to assess team well-being and provide support where needed.
Competitive Benefits Package
  • Performance and recognition bonuses.
  • Health and dental insurance.
  • Paid time off.
  • Year-end bonus.
Schedule and Technical Requirements

Full-time position, Monday to Friday | US PST Time Zone.

  • Personal computer with at least an i5 processor (or equivalent).
  • Minimum 20 Mbps internet speed (both upload and download).

This is an opportunity to lead a team and make a significant impact on our customer service efforts. Apply today if you are a motivated and results-driven leader who can balance people management with operational excellence.

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