Helping Hands Support Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCare Full time $40,000 - $60,000
Customer Success Role

We're seeking a dedicated professional to join our team and drive customer success in the tech industry.

This role involves providing expert support, troubleshooting technical challenges, and simplifying complex issues for customers. The ideal candidate will have excellent communication skills, a deep understanding of web hosting fundamental concepts, and experience in customer support.

  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)

In this role, you will:

  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience
  • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively
  • Proactively identify and implement improvements to your work, team and department
Benefits

We offer a range of benefits to support your growth and well-being, including:

  • 360 Growth: limitless learning opportunities, 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions
  • Freedom & Responsibility: enjoy the flexibility to contribute from home, weekly rotating timelines make it easier to balance studies or other personal priorities, use a home office budget to create a comfortable and effective setup
  • Wellness Simplified: your health comes first with company-provided sick days and recharge leave, join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness
  • Work Hard, Party Hard: recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences, celebrate life's big moments with milestone gifts for weddings, new parenthood, and graduations

Join us today and take your personal and professional growth to new heights.

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