
Technical Support Specialist
13 hours ago
This is a challenging role that requires the ability to answer moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Answers technical queries regarding hardware, software, client and COTS applications as well as network and user administration.
- Handles support for complex problems by escalating them to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
To be successful in this role you will need:
- A high school diploma or equivalent qualification.
- Minimum of 2 years of relevant experience in IT.
- ITIL certification is highly desirable.
This position offers opportunities for personal growth and professional development. As an equal opportunity employer, we welcome applicants from diverse backgrounds and encourage those who are interested in working in a dynamic and supportive team environment to apply.
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