Collections and Credit Recovery Specialist
3 weeks ago
At BillEase, we strive to deliver seamless and convenient payment processes, catering to diverse lifestyles and enhancing shopping experiences. Our brand embodies the essence of our name, BilEase, which translates to speed or swiftness in Filipino.
The RoleWe are seeking a skilled Tele Collections Specialist to join our remote team. As a Tele Collections Specialist, you will play a vital role in maintaining positive customer relationships and recovering outstanding debts.
Key Responsibilities:- Customer Engagement: Engage with customers who have outstanding debts, establishing rapport and maintaining a professional demeanor throughout the conversation.
- Negotiation: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
- Documentation: Maintain accurate records of all customer interactions, payment agreements, and relevant information in our systems.
- Compliance: Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
- Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
- Problem Solving: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
- Reporting: Generate and submit regular reports on collection activities, account statuses, and trends to management.
- Previous Collections Experience: Minimum of 1 year of experience in collections or a related role, preferably in a financial services environment.
- Excellent Communication: Strong verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
- Empathy: Demonstrated ability to empathize with customers' financial situations while maintaining professionalism.
- Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
- Compliance Knowledge: Familiarity with debt collection regulations and compliance standards, including FDCPA.
- Computer Proficiency: Comfortable using collection software, CRM systems, and Microsoft Office Suite.
- Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.
We value candidates with a strong work ethic, a passion for delivering excellent customer service, and a commitment to upholding the highest standards of professionalism.
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