Collections and Credit Recovery Specialist

3 weeks ago


Manila, National Capital Region, Philippines BillEase Full time
About BillEase

At BillEase, we strive to deliver seamless and convenient payment processes, catering to diverse lifestyles and enhancing shopping experiences. Our brand embodies the essence of our name, BilEase, which translates to speed or swiftness in Filipino.

The Role

We are seeking a skilled Tele Collections Specialist to join our remote team. As a Tele Collections Specialist, you will play a vital role in maintaining positive customer relationships and recovering outstanding debts.

Key Responsibilities:
  • Customer Engagement: Engage with customers who have outstanding debts, establishing rapport and maintaining a professional demeanor throughout the conversation.
  • Negotiation: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
  • Documentation: Maintain accurate records of all customer interactions, payment agreements, and relevant information in our systems.
  • Compliance: Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
  • Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
  • Problem Solving: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
  • Reporting: Generate and submit regular reports on collection activities, account statuses, and trends to management.
Requirements:
  • Previous Collections Experience: Minimum of 1 year of experience in collections or a related role, preferably in a financial services environment.
  • Excellent Communication: Strong verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
  • Empathy: Demonstrated ability to empathize with customers' financial situations while maintaining professionalism.
  • Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
  • Compliance Knowledge: Familiarity with debt collection regulations and compliance standards, including FDCPA.
  • Computer Proficiency: Comfortable using collection software, CRM systems, and Microsoft Office Suite.
  • Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.

We value candidates with a strong work ethic, a passion for delivering excellent customer service, and a commitment to upholding the highest standards of professionalism.



  • Manila, National Capital Region, Philippines Asia Peopleworks Full time

    Asia Peopleworks seeks a highly skilled Debt Recovery Specialist to join our team. In this role, you will be responsible for credit control, AR reporting, and processing dealer claims and other receivables.About the RoleThis is a challenging and rewarding position that requires strong analytical and communication skills. You will work closely with our...


  • Manila, National Capital Region, Philippines BillEase Full time

    **About Us**BillEase is a pioneer in providing seamless and convenient payment processes, catering to diverse lifestyles and enhancing shopping experiences both online and offline.We are seeking a talented Tele Collections Specialist to join our remote team. As a Tele Collections Specialist, you will play a vital role in maintaining positive customer...


  • Manila, National Capital Region, Philippines Your Go to Recruiter Full time

    Job SummaryAs a key member of our team, the Debt Recovery Specialist will be responsible for collaborating with other departments to develop and enact debt recovery strategies that adhere to the FDCPA. This role requires exceptional negotiation skills, as well as the ability to research publicly available resources to track down defaulters.About YouWe are...


  • Manila, National Capital Region, Philippines Asia Peopleworks Full time

    Job SummaryUnder the overall supervision of the General Manager for Finance and under the direct supervision of the Finance Senior Manager, the Senior Associate for Credit and Collections will be responsible for the credit control, overall Accounts Receivable (AR) reporting, and processing of dealer claims and other receivables of the Company.Key...


  • Manila, National Capital Region, Philippines Primal Enterprises Corp. Full time

    Summary: Manage credit evaluation, monitor outstanding balances, and ensure timely collections from clients to maintain cash flow and minimize bad debt.We are looking for a proactive and detail-oriented Credit and Collections Associate to join our team.The ideal candidate will own the whole receivables process, including posting, receiving and checking...


  • Manila, National Capital Region, Philippines Primal Enterprises Corp. Full time

    Proactive Credit and Collections Associate sought to manage credit evaluation process, monitor outstanding balances, and ensure timely collections.Key responsibilities include:Assess creditworthiness of new and existing customers by reviewing financial statements, credit reports, and payment histories.Contact clients to collect outstanding payments in a...


  • Manila, National Capital Region, Philippines BillEase Full time

    About UsBillEase is a leading provider of innovative financial solutions, dedicated to making shopping and payment processes seamless and convenient for our customers. Our brand embodies the core of our name - BillEase, a combination of "bill" and "ease," pronounced 'bilis,' which means speed or swiftness in Filipino.The RoleWe are seeking a highly motivated...

  • Project Specialist

    4 weeks ago


    Manila, National Capital Region, Philippines Home Credit Philippines Full time

    Implementation Specialist will lead the implementation of initiatives to improve business performance and ensure smooth process changes. Responsibilities include managing small process improvement projects, providing regular updates, and assessing implementation risks. Requirements include a Bachelor's degree in Engineering, Business, or Economics, and...


  • Manila, National Capital Region, Philippines Asia Peopleworks Full time

    Under the overall supervision of the General Manager for Finance and under the direct supervision of the Finance Senior Manager, the Senior Associate for Credit and Collection will be responsible for the credit control, overall accounts receivable reporting, and processing of dealer claims and other receivables of Asia Peopleworks.Main Responsibilities*...


  • Manila, National Capital Region, Philippines MOVE Your Biz Full time

    Job Title: Collections SpecialistAs a Collections Specialist at MOVE Your Biz, you will play a crucial role in managing client accounts and ensuring timely payment collection. Your primary responsibility will be to engage with clients in a professional and courteous manner to resolve payment inquiries and disputes.Key Responsibilities:Act as the primary...


  • Manila, National Capital Region, Philippines Philippine Blue Cross Biotech Corporation Full time

    Acquire a role that involves managing client billing, collecting overdue transactions, and maintaining accurate records. Key responsibilities include ensuring timely billing, monitoring transaction aging, and following up with clients and departments to resolve collection issues. Successful candidates will have a finance or business-related degree, 2+ years...


  • Manila, National Capital Region, Philippines Philippine Blue Cross Biotech Corporation Full time

    This position involves managing client billing, monitoring transaction aging, and resolving collection issues. It requires strong organizational, communication, and decision-making skills. The ideal candidate will have a degree in Finance or a related field, experience with Quickbooks and SAP, and proficiency in Microsoft Office applications.Key...


  • Manila, National Capital Region, Philippines CSC Full time

    We are seeking a highly skilled Head of Collections Specialist to lead our company-wide collection function in Makati City. The ideal candidate will have a strong background in collections work, preferably with 3-5 years of experience in a supervisory or managerial role.ResponsibilitiesManage end-to-end collections from early to late stages, including...


  • Manila, National Capital Region, Philippines EastWest Bank Full time

    About EastWest BankWe are a consumer-focused universal bank in the Philippines.Established for over 29 years, we have emerged as one of the most consumer-oriented banks in the country.The EastWest Bank Mission:We empower our employees to drive their careers and commit to providing them with opportunities to grow professionally.We value teamwork and...


  • Manila, National Capital Region, Philippines EastWest Bank Full time

    About EastWest BankWe are one of the most consumer-focused universal banks in the Philippines, with over 29 years of experience. We prioritize people and process investments, product enhancements, and service improvements to deliver an exceptional customer experience.Job OverviewThis Collections Associate role is a key position within our Consumer Lending...

  • Training Manager

    2 weeks ago


    Manila, National Capital Region, Philippines BillEase Full time

    About UsAt BillEase, we strive to make shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline.The JobWe are seeking a skilled Training Manager to design, develop, and implement comprehensive training programs for Collections Specialists. The...


  • Manila, National Capital Region, Philippines Neltex Development Co., Inc Full time

    Summary: Monitor company's account receivables, maintain account standards, and ensure timely payments. Billing & Collection Clerk responsibilities include managing account portfolio, analyzing credit facilities, and ensuring accounts are in order. Requirements: Bachelor's degree in Accounting/Finance/Business Administration or related field; at least 1 year...

  • Collections Staff

    4 weeks ago


    Manila, National Capital Region, Philippines Philippine Telegraph and Telephone Corporation Full time

    Collections Associate responsible for reviewing and resolving account collection issues within SLA, coordinating client account activities, and meeting monthly collections targets. Must have a Bachelor's degree in Business Administration, 1 year of experience, and proficiency in MS Excel and communication skills. Analytical, persistent, and able to work...

  • Collections Staff

    4 weeks ago


    Manila, National Capital Region, Philippines Philippine Telegraph and Telephone Corporation Full time

    Your Key Contributions:The Collections Associate is responsible for reviewing and advising on issues affecting account collection within the SLA, and coordinating work activities connected to client accounts from multiple teams.Able to meet monthly collections target for assigned accounts.What Makes You a Fit for this Role:Bachelor's/College Degree in...


  • Manila, National Capital Region, Philippines EastWest Bank Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Collections Associate to join our Consumer Lending Team in Ortigas. As a key member of our team, you will be responsible for meeting collection goals while adhering to BSP and other regulations.Key Responsibilities:Collect overdue payments through calls, letters, and SMS.Handle client...