Training Manager
2 weeks ago
About Us
At BillEase, we strive to make shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline.
The Job
We are seeking a skilled Training Manager to design, develop, and implement comprehensive training programs for Collections Specialists. The ideal candidate will have a strong background in training and development, with a focus on collections industry best practices.
The Key Responsibilities
- Develop and deliver engaging training sessions on BillEase products and processes, customer service excellence, and debt collection regulations and ethics
- Coach and mentor new and existing Collections Specialists to ensure they have the necessary skills and knowledge to succeed in their roles
- Continuously evaluate and improve training programs based on feedback and industry best practices
- Stay up-to-date on the latest trends and regulations in the collections industry
The Ideal Candidate
- Bachelor's degree in Human Resources, Business Administration, Training & Development, or a related field
- Minimum 5 years of experience in training and development, ideally within the collections industry
- Proven track record of designing and delivering effective training programs
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